products as described My purchase decisions are hugely dependent on shipping costs, so to find out after ordering that the S&H is going to be increased and all the communication, reprocessing, increase, etc. brought a negative slant to the purchase. Had I known, I would have purchased otherwise, but it's here now and we're up and running again.

All went smooth All went smooth. Although first item said it was in stock and it was back ordered after that snafu all went smooth. They communicated the issue fast and responded quickly. They found another part that was the same and we changed my order. All and all impressed and would purchase again.

Terrible Return Policies Purchased Custom Molded Products 1.5in Ball Valve Handle | 25800-151-130. Did not fit my application. I purchased correctly as the handle should have fit my 1.5" ball valve. The valve type was correct and my ball valve is 1.5" however it would not slide over. I contacted Wild West for help and a possible return and they basically stuck it to me with their terrible return policy stating they advertised it correctly even though as advertised it mentions nothing about it not fitting 1.5" valves in some instances. I am not the only one who shared this experience there is a review from Thomas V with the exact same issue. Would not refund original shipping and made me pay for return. It was not worth it to return the item as i would have received a refund for $1. Also their original Outbound freight was way over priced at $9.95. My cost to ship back in a bubble envelope USPS with tracking would have been $4.

Sensor gives incorrect temperatures The part isn’t a direct replacement. The sensor reads incorrect temperatures. Because it reads lower temperatures than actual, at least I can use the heater. But it’s an on or off situation since the thermostat doesn’t work due to the sensor giving incorrect readings. But the part came on time and the communication was excellent. Brian

WildWest Pool Cowboys: Not advised of import costs and taxes… Not advised of import costs and taxes meaning that the price paid is nowhere near competitive. Further frustrated by a 3-week delivery time as it was then shipped from the USA to the UK. Standard e-commerce practice dictates that shipping and risk of taxes, and import costs should be adivsed of at the point of purchase. In the case of Wild West pool supplies did not show this information anywhere through the purchase process. They then do NOT say its coming from anywhere outside of the resident country so the buyer is left unaware. They hide behind having a one liner buryed in their T's & C's. This is contraty to US and EU advice.