Absolutely outstanding service from… Absolutely outstanding service from Hanso Home during a very challenging time for my family. We had initially purchased a pergola from them, but unfortunately had to cancel the order due to a fire at our home. Without hesitation, Hanso Home showed immense understanding and compassion towards our situation by refunding the full amount of the purchase, waiving any restocking fees that could have been applied. It's rare to encounter a company that stands so firmly beside its customers during their times of need. Their support has been a silver lining during these difficult times. I cannot recommend Hanso Home enough for not only their high-quality products but also their exceptional customer care and empathy. Five stars all the way!

Expensive for sure worth it for sure. I purchased a 19x13 Pergola just before last Christmas. It arrived very quickly for an item so large and was very well boxed and protected. It was not the easiest to assemble but everything was very precisely manufactured and went together extremely well. The fit and finish is the best I’ve seen for self assembly product. made of Aluminum and the powder coated finish is beautiful A bonus is it having been made in the USA. One of the boxes of louvres were for a different Pergola and Hansø immediately arranged to ship the correct box and when it arrived a couple of days later they had also arranged for the shipper to take the wrong box away at same time. Customer service was excellent.The pergola is a pride and joy sitting over the end of our pool and we are looking forward to its shade during the coming Texas summer and for many years to come.

Looks really fancy and sturdy Looks really fancy and sturdy, I had help with a professional for installation and it took them 5 hours. Worth the investment, we are spending more time in our backyard

Terrible Customer Service I ordered a 13'x13' Aluminum Pergola over 14 weeks ago. I tried emailing, calling and left voicemails for over 12 weeks but only finally received a response after leaving this review. When purchasing this pergola I was told the delivery time was between 8-12 weeks. So I lined up people to help me assemble/install it in early April when I expected to receive it. Given the order has still not arrived I no longer have the help I lined up and will most likely have to assemble by myself or wait a month for my help to free up again. I have lost confidence in this company before I have even received my order.

The customer service and sales staff…were excellent. The customer service and sales staff were very helpful, but we were never informed about the glitch of not being able to pull down the screen on the side of our pergola that has the louver crank. We are hoping that the way the installer was able to make some tweeks will allow us to use all four screens this summer.