A gentleman helped me find the right… A gentleman helped me find the right hoist for our shop, I had no idea what I was talking about but he guided me through the process every step- thank you!

Will was very helpful in helping me… Will was very helpful in helping me understand what my equipment needs were to my specific situation, and gave me lots of options I can report to my bosses on. Hopefully we will be in touch soon!

Efficient and easy to deal with I was shopping around for an hoist, not a specific one- I just had some requirements to go by. I reached out to them and I was helped by Nadera Webster. They were able to recommend the best fit for us. Also, I was lucky enough they had it in stock- so that's a plus! They helped placing the order and the all transaction was so smooth and easy. The order was placed on a Thursday and on Monday the hoist was here at the plant. A tracking number was also provide, so we could monitor the shipment. On Monday they also reached out again to check whether the hoist had been received. So, customer service experience: 10/10

Really bad communication - 4 days later and no confirmation of product being shipped Really bad communication. Placed my order and needed material for a project a week later. 2 days after placing order I called back because I did not receive a tracking number. Next day received tracking number. Looked up tracking number and it says UPS was making label, 3 days after order placed. Called back LES to see if I could cancel or return product as it appeared it would not arrive on time. NO returns on lifting straps? Really? No other shipping option than ground shipping. No help on customer support side. Too many other options to put up with this terrible support. Follow Up.... Will contacted me and explained they were looking at the issues and going to make improvements. I can appreciate this approach. I too have customers that have needs I can not meet. 2 things I do when that happens, communicate immediately, and try to improve the process. I am happy to say LES has communicated they will try to improve on these issues, and that is all I can ask for. Thank you for your support to address my issues. It is appreciated! Three stars for your attitude.

Great knowledge Had a great experience using these guys. Listened to my requirements with regards to what I needed for the factory floor and supplied me with some cost effective gear. Many thanks