Beware before you use Perma-Pier We used the Arlington branch of Perma-Pier in July to fix our Pier and Beam foundation. The actual workers do a pretty good job but the back office likes to hide behind an excuse of "it's not in the contract". Their sales/back office will be very attentive prior to the sale but once the contract is signed, the communication STOPS. If you are an expert at foundations and can monitor their work, then feel free to use them. Since we are not experts nor have we ever had any foundation work done before, we assumed that Perma-Pier, as the experts, would provide clear guidance and communication throughout the process. This was not the case. Perma-Pier was quick to send someone out to evaluate all parts of our house and give us a "bid". The work they "bid" was to fix portion of our house under the living room and laundry room. The ONLY reason I am giving them 2 stars is because the workers they used to fix that part of the house did seem to do a good job. The issue is the other parts of our house. After the foundation work is completed, a "third-party" will perform a structural engineering report. You can request this report from Perma-Pier. When I read this report, not only did the engineer reported work needed to be done to other parts of the house but the email thread that was forwarded to me from Perma-Pier had an internal message from a Perma-Pier employee (Nikki) asking management (Erik) "Crosstown is “recommending” additional work, is this something we need to do anything about." The crazy thing is, I had to request Perma-Pier to send someone out again to evaluate the other parts of our house. They sent someone and sure enough, they said work needed to be done. When I asked why they didn't bid this out originally, they said my wife told them "not to worry about the other parts of the house". First of all, that is ridiculous since my wife did not say this, secondly, any company that plays a he said/she said game loses all credibility in my book. If Perma-Pier just spent the little bit of time to bid out all parts of the house initially and allowed us to refuse the work, then I would not have anything to complain about. The fact that they were too lazy to bid out the full part of the house and still have NOT sent me a written bid, only a verbal bid, shows the poor business practice of the DFW branch. Beware before you use them! The actual workers seem like they do decent work; however, the back office/management needs an overhaul. PS I used another group to fix the other parts of my house.

Honesty is Perma-Pier's best policy Not only would I recommend this company to anyone, I actually do recommend this company to everyone! I've recommended Perma-Pier time and time again, and I will continue to do so. Thanks for always being honest about what is or isn't needed at every home.

I initially was excited to have Perma… I initially was excited to have Perma Pier perform our foundation repair because of their reputation. When it came time to get the work done they worked with me to get an outside crew to come in and do the work earlier than scheduled. The crew showed up late and didn't get the work done when they had promised. They come out a few days later to finish and they didn't have the equipment they needed and they have to come back the next day to get the work finished. Operations keep telling me that they would show up at 8 am but they never showed up earlier than 10 and some days it was at 11. I'm still in the process of getting this finished but I am underwhelmed so far by how they have ran this job.

Heather was very patient in evaluating… Heather was very patient in evaluating our concerns. She explained to us above and beyond professionally. We are very satisfied with her work and evaluation. Heather has a future in any field she pursues. Good luck to you Heather, well Done! Mr. Ron Murillo

Awesome Company! I was nervous because I wasn't able to be present while they did the work but I was pleasantly surprised at how quickly things got done. They were punctual and finished in a day and a half. After they were all done they cleaned up everything and did their walk through once with my husband and then again with me. I hope not to need any foundation work anytime soon but to who ever does I will make sure to tell them about Perma-Pier!