Poor Communication Poor communication during entire process. Buyer walk through, we pointed out issues & they were ignored. We closed & the house still did not have the touch ups completed. Sales guy, kept calling us to come in before we signed, promising to keep us up to date with the process but only heard from him 3 times during the entire building process & heard nothing from him on closing/ after closing. At closing we weren’t even told where we could find our mailbox, had to just figure it out. If I could back, I would choose a different builder that treats its customers better, not just baits you in to complete the sale & then ignore you & your concerns the whole time. Wouldn’t recommend, do your research on these builders. There is plenty of builders who have much better reputation.

LGI delivers on their promises! My LGI team delivered on their promises! My sales person (Lexie) walked me through the entire purchase process and was there to support me every step of the way. My loan officer (Rachel) made me feel comfortable when discussing the bumps and bruises in my credit report. She also explained every step of the financial process from start to finish. Even my builder (Johnathan) went above and beyond the call of duty to make sure my house met my standards and likings both before and after closing. This is my third time purchasing a home and this team by far was the most memorable team to work with. I will forever be a fan of LGI Hones.

Initial Movein Initially, lack of responsiveness to things being identified as issues during construction. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Thanks, Marty Piepoli

Very fast closing and used VA benefits Very fast closing and used VA benefits. What could improve is communication with the buyer and everything up front. Also wish better grass was used or taken care of better prior to buyer as all around edge of house is dead grass.

Herman Romero was so helpful and… Herman Romero was so helpful and patient during the home buying process. He listened to our needs and helped us to find the perfect home. I highly recommend this company. Herman Romero took so many extra steps just to make our experience easier. We had looked at other places but it was stressful and their was no personal attention. Not that I need to be catered to but a home is a big decision and those little details Herman helped with made all of the difference.