Customer support Lianne (108) was very… Customer support Lianne (108) was very helpful. She listened and did exactly what I requested. My only strike on her is telling me I am wrong. However, in not sure about this company. The advertisement that I responded to did not say anything about a monthly subscription. Thankfully, they emailed me before charging my card. How many would have missed this email? Many. This was inappropriate use of PCI information. Further, the agreement that I do have is full refund of I see no value of this product within 90 days of regular use (with no return) plus a bottle of something supplied by their distributor. According to Lianne, there will be a full refund, however I have to return unused product, and there is no trial bottle from the distributor. She was not informed properly and now the burden is on me to prove it.

Second Mile Service--Highest Commendation I have never spoken with a service rep as polite, helpful, knowledgeable, and courteous as the one I did today, Corina rep ID #102. She was so accommodating and understanding regarding the reason for my call. She even tried to help me by suggesting I consider trying another product that might offer more effective results. As far as I'm concerned, she is the best at what she does. I commend her with highest regards!

Billing Issues I was billed for a service i didnot sign up for and when i brought it to their attention the problem was taken care of and the overcharge was refunded. I am completely satisfied with how this problem was handled. I also bought three bottles of Brazilian wood and I am completely satisfied with this product, I may buy some more.

DO NOT BUY from SuperNaturalMan. DO NOT BUY from SuperNaturalMan.. The customer service is probably the ONLY good thing about the company. When you sign up to buy bottles they will "TRICK" you, by using FINE FPRINT, and put you on a SUBSCRIPTION where they will send you 6 bottles in less than 60 days. They ALSO do NOT have a shipping address other than a PO BOx so returning is ONLY through USPS. Read all the trustpilot reviews. The only reason it shows as good is because their customer service, if you can find how to get to them, is extraordinary and MOSTLY about getting REFUNDS and not about the product. Also, their URl with 5gmale is a dangerous site to visit. No physical address is another big alarm. As well, most of the replies are from Shaun who copies and pastes the replys that do not offer actual solutions. They pawn it off to “passing along to management”...

Good things can happen! I received confirmation of the three refunds that I requested. I am truly amazed. At this point of my life, I have become somewhat cynical of internet vendors. Today, I was proven completely WRONG. Huge shout out to Trust Pilot for making this refund happen!