Poor Communication My entire shipment was delayed, due to one item being out of stock. TVS never contacted me regarding the delay, even after its status was 'paid in full' and 'unfulfilled' on the orders page of their site. I used the "preferred" method of email to reach out, and received no reply. I found a courteous employee on the phone when I contacted them two days later. He let me know the missing item had been received by the warehouse, but could not be sent out for another two days. The package arrived a few days afterward.

I ordered some aleovera gel and did the… I ordered some aleovera gel and did the paid for it.It was refunded after couple days with no explanation.The order shouldn't have gone through if it was not available in the first place.If it did go through atleast an email explaining the reason for refund or order cancelation.

The order was never shipped The order was never shipped. You never responded to any of the 3 emails I sent you trying get my order. Your initial email stated my order was "label created" at UPS. I purchased from you because of your stated shipping policy of "USPS or FedEx delivery which ever is faster..." Now, ten days later, my order still states "label created".

Enjoying doing business with them. They are very good at taking your order(s) and sending out the item(s) very quickly. When they are available, they answer their phones, and will return text messages to you, when answering a text message sent to them. Their orders are always placed accurately, and I enjoy doing business with them.

Initial experience… I love the concept and I think it’s got great potential however teething troubles have put me off. It doesn’t address allergies / intolerances at all in the initial assessment , doesn’t give options either . Customer support has not responded to my multiple request on addressing my issues. So I gave up … & its put me off using the app & now I have trust issues with the brand.