My experience has been horrible My experience has been horrible. I bought the 40W blue diode laser 60 x 60" version. I asked in the chat if it could cut clear acrylic, and was told it could. When I finally got the laser, to my surprise you can't cut clear materials with a blue diode. My fault for trusting the chat agent. Went on the chat again, my chat was cleared for some reason and was told to prove that they said that. Then they advised me to buy the "CNC Router Attachment". I said F-it I already have the laser here so why not. Spent $600 on it, received it and it look absolutely nothing like the picture on their website. It looks like an attachment with a large RC brushless motor on it. After 2-3 weeks of trying to cut acrylic with it without losing steps, and the Spindle's (if you would call it that) shaft BENT! I gave up and bought a real US made cnc machine for $3k which has been running perfectly for months now. Sadly I am still paying for this crap that's rotting in storage. But lesson learned! I'm never falling for a product like this ever again. Trust me, if you're looking to cut acrylic, RUN! maybe the laser works, never tested it, but I was misadvised by the company and lost money.

universalengraver.com... My first reason for giving them 10/10 is for their quick shipment and great customer support service. Secondly the product quality is great. Although the laser engraver I bought the assembly on it was a bit difficult but some videos and manuals helped put me through.

The company is a scam The company is a scam. Don't answer the phone, don't honor the guarantee, can't return product that doesn't work. Don't do it!

Got the 40000 mw laser and it did not… Got the 40000 mw laser and it did not perform as advertised at all! Customer support is non existent! Trying to return it now and can't get anyone to respond now. Do not waste your money on their products! I am probably out $1700 because of these crooks!

universalengraver is a great shop to… universalengraver is a great shop to buy Wood and Leather Engravers Or Laser Engraving and Etching Machine My experience with them was great, thanks to those in charge of the site