Cannot get hold of them to discuss my… Cannot get hold of them to discuss my order, long waits and little information

I've yet to receive goods and no sure… I've yet to receive goods and no sure if shipped or not. No help on phone

Excellent Product/Beautiful Panels Excellent Product/Beautiful Panels. Our panels arrived with some minor damage to the boxes, but the panels are beautiful and in excellent condition. Delivery was delayed past the initial date by about 3 weeks, but everyone we ordered wood products from is having delays, so we understood. We did email them to keep up, as no tracking number was sent, and they arrived about 11 days after they said they were sent. We alerted our building supervisor to treat them with care, which we advise, and two people to carry, as they are very flexible, which carries inherent risk of breakage. Our tracking number did not work in the link they sent (we couldn't find them, as our dock supervisor had set them off in a locked office to protect them). We do strongly recommend Wood Panel Walls USA, as they make a beautiful product. Just order in advance of your needs, know there are real issues with finding good wood right now, and keep in touch periodically. We found email to be most effective, and they were responsive, even when we could not find our shipment that they had delivered as promised. We would definitely purchase from them again!

HORRID SERVICE. POSSBILY A SCAM CO Ordered $1500 worth of accustic wood paneling. They charged my card, but I never heard anything from them, nor did I get a shipping notification. I called and called. Finally spoke to Maria who said my material was backordered!! She offered to ship a taller (10' vs 8') similar item. I said I would need to measure the space and would get back to them in the morning. I then proceeded to call over the next 4 days!!! No one answers the phone. I left 6 voice mails. No one returns a call. I emailed twice. No one responds. I just contested the charge on my credit card. STAY AWAY!

I usually dont spend time writing… I usually dont spend time writing reviews, but for this company, I need to spread the news. Avoid doing business with this company at all cost. I returned the wall panels back to them in January of this year with my own shipping cost, because some of the wall panels were broken, now it's May, 5 months later they refused to refund my money back. I filed a dispute with my credit card. The rep told me that there is a customer who also filed a dispute worth of $2k against this company. If we keep filing more disputes against this company, their bank will soon stop doing business with this company.