I was supposed to have a delivery… I was supposed to have a delivery yesterday and it was not delivered or any communication from the company. So now I’m just sitting here wondering what’s going on with the items I bought because the communication is nonexistent.

PickupNow delivered our Casper mattress… PickupNow delivered our Casper mattress today. They were very professional and stayed in contact with us from advising us when they would be here, updating us that they were on the way and texting when they arrived. They were courteous and did an excellent job setting up our mattress and box springs. I highly recommend the team in Austin, TX.

Complete scam Complete scam. I added “same day” delivery to an order from Big Lots through this company, which got scheduled for 3 days later. We were given a 12-hour window and no one ever showed up, so we had cancelled all of our plans that day for no reason. Then we used their web site to reschedule and the exact same thing happened again! We tried contacting customer service for Pickup, who told us they “can’t guarantee” that they will be able to get anyone to deliver during the promised window. We ended up finding our own movers who were friendly, reasonable, and on time. Save your time and money!

It's like Uber for pickup and deliveries.. It was clear that morning that I would not get my delivery that day. They had already sent out a message saying they were delayed and would TRY to deliver by the end of the day. Then I decided to Google some reviews and realize I made a huge mistake. I went right up to Big Lots and canceled my order. The store employee stated they get tons of complaints. And when I looked on the Pickup site, I saw that it's like Uber. If you own a registered truck or cargo van, you can sign and be a sub-contractor of theirs. So, if no one selects your order for delivery, then it will not get picked up.

✨5 stars✨ Excellent communication via phone and text message. Super friendly and efficient once they arrived. They delivered next day, which is very convenient and fast! They did run a bit late, but always informed me along the way. I highly recommend their services and would definitely use them again.