Such amazing help from the customer… Such amazing help from the customer service team at EasyParcel. I have few queries and request and they give prompt solutions to me regarding my delivery issues. Highly recommended!

Is like a scam Returned a pair of shoes to seller and I uses Easyparcel. It was about $56 cost to ship back to USA. This was done in Oct 22. When I login in Apr 23, I was surprised that the system indicate that there is discrepancy in weight. The weight I indicated is 1.5kg (a pair of shoes) and Easyparcel said is 3kg. Therefore, the total cost is $95 and I still owed them $39. Worst thing is customer service is useless, ask you to fill up form in a link. the form insist that you must have pictures of your parcel on a weighing scale to show is 1.5kg and the dimension. How ridiculous is this? How can a pair of shoes be 3kg? And they just insisted and ask you to pay more! Is like a scam!

Easy to use Easy to use, and the free pick up service is super helpful for part time online sellers

No.1 Unprofessional They are probably the most unprofessional of all delivery providers at the moment. They will not pickup your parcels on time. They will NOT call you to check if you are in for parcel collection either. Worst of all, they will LIE about pickups and NOT inform in your tracking that they had failed pickups. PLUS they do not have foot notes on how to ensure your parcel gets collected, or want to be received. Lastly, they have the AUDACITY to ask you to cancel and refund because they can't and will not fulfill your PAID delivery requests. Just close down please.

EasyParcel platform is good BUT terrible suppliers To be fair, EasyParcel Customer Service is very GOOD and they kept follow up and follow through my case. BUT their suppliers SUCKSSS, my parcel was collected in mid-Nov and wasn't delivered in next 3-5 days. Then I kept chasing for an update and finally they returned the parcel to me after 10 weeks. It was a waste of time and effort