I hired these guys to move my wife and… I hired these guys to move my wife and 2 kids recently and they did well, except for one of the movers who mistakenly broke our medium size dressing mirror. That's not too much problem though. Other than that, they were quick, reliable and respectful! The administrators accepted to recompense us, which they did. If we need to move again, we will still get in touch with this company.

Misleading & bait and switch scheme My belongings were picked up June 14. I told the movers and wrote on the paperwork that my first delivery date was supposed to be June 20. I received a call from One Way on June 21 asking when my first possible delivery date was. I told her that I gave the movers the information as well as writing it on the paperwork I signed. She said she looked and didn't see anything showing a date. The paperwork from One Way is misleading because it says it will be delivered up to 20 days. I received my belongings 34 days later. I had called On Way multiple times and never got an update besides that they were still working on the route. My belongings sat in a warehouse for weeks and no one could give me an answer or some sort of delivery date range. My paperwork with the broker says that if the delivery takes over 30 days, the shipping company is responsible to pay compensation after the 30 days. When I got a call on the 32nd day, I asked about some sort of discount or information on a refund based on the contract I agreed to and signed. The person said that no, there was no discount or credit for being beyond 30 days. The movers did not follow what is stated in the agreement as far as bringing stuff to the location they need to and setting anything taken apart back together. the original people took apart and they never put it together. They just stacked everything in my living room without bringing to any rooms. Many boxes were damaged and a large TV completely smashed in. After I got my stuff, I tried calling One Way to get information about reimbursement after 30 days and information on getting insurance information for the damaged items. I have called 3 times during their posted open hours of operation and no one picked up. I have not been able to get a hold of them. I did receive an email a couple of days ago saying that they never guarantee any delivery timeframe and are not required to pay anything. So don't trust them or the paperwork you sign because they just have a bait and switch scheme.

I was moving for the first time and … I was moving for the first time and looked at many different moving companies but decided to move with One Way Van Lines. I am very thankful that their sales representative, Zeke, explained all the details to me and the movers were quick and professional. The job was just like the estimate and I did not pay any extra fees. The movers were 20 minutes late but I was notified 30 minutes before that they would be late. When the movers came they really took care of my stuff and I had no worries. It was a great moving experience and I would recommend this company!

Very good services Very good services. Great hospitality and very helpful from buffalo to baltimore

Used this team a month ago... Used this team a month ago while moving a 14-foot large WALL PAINTINGS from Maryland to Colorado. At the start the Customer Service manager seemed to be slower in responding my calls but yet when she answered she gave me the whole details about how they work and I followed up and my job was perfectly carried out. Everything was carefully handled and am very happy with them.