Good but could be better Service is good, the people are awesome and response is quick for the most. I am not giving it 5 stars only because I feel that in certain occasions there is more that can be done for the client and ill explain: Since I started working with W2G, I encountered two damaged packages of mine that were sent from Kansas City center. I am paying for pick and pack from master boxes and for packing and wrapping materials, yet two packages were damaged in shipments. UPS obviously won't take responsibility and I was told that its not the logistic centers fault. I believe that in this case I am the last one to have to suffer the damages and I believe that W2G should try to do more in means of compensating their clients, as I compensated mine, for it wasn't their fault for the fact that what they bought was damaged or lost.

W2G New Customer Onboarding I've been using W2G for over 90 days and their onboarding & fulfillment execution has been exceptional. Their team is incredible knowledgeable and responsive. Our Onboarding Manager, Paige made the entire process extremely pleasant. Their platforms are user friendly and efficient. I've had nothing but great experiences from the time I was onboarded through going live with our fulfillment. 10/10- Would highly recommend.

Great Asset to our Business We have been working with W2Go for about 6 months, the support team and our account executive, Stephanie, have been nothing but great. The ability to assist with our new companies shifting needs has been wonderful. Additionally, their insight and suggestions on our shipping needs has been a great asset as we continue to grow. I suggest them to anyone that is looking for a 3PL solution and is unsure about how it all works.

Think Twice...No Go with Another Shipping Option! Update 3/19/2021 - We received our final bill from War2Go, and the hits keep coming from the company. We removed 2 pallets of our product from their location, and when we received our final bill, they had charged us for 77 pallets. We reached out to them and, of course, had to leave a voicemail. We had no response for over 5 hours and called again and this time reached a computer programmer who sales and marketing had forwarded all their calls (I can't make this stuff up). This all happened on Tuesday, and we finally received a message letting us know on Wednesday that they were forwarding it to someone in their finance department, but still no call. On Thursday, our team sent another message trying to find out what was going on. Finally, today, Friday, we received an email informing us that they had made a mistake (Again & Again & Again) and were removing $900 of our final bill. Mistakes are made, but they constantly made mistakes with our account. I also received a call from one of their executives on my review asking me to change what I had written in this review or take it down. My comment to him, If you can find anything inaccurate in the review...anything, I will take the whole review down immediately. What's amazing is he admitted that someone from their team had dropped the ball on the follow-up and the potential move to another location (refer below for the complete story). The sad part was, he was the one who did not follow-up, but attempted to place the blame on someone else. As you can see, he was not successful in disproving anything in this review; otherwise, I would take it down. What did happened was they added to the terrible experience a few days later with the consistent billing errors and terrible customer (ex-customer) service. I still can't believe an executive from Ware2Go called and asked me to change this review or take it down. He is completely oblivious to taking responsibility and tried to play the; you did not ship enough. Yet he had no problem cashing our check every month. So happy to be out, and our new service, Aligned Fulfillment Services, is the complete opposite of Ware2Go, and I could not praise or recommend them enough. Original Review: We have been with Ware2Go in CA for a little over a year, and now we are not with Ware2Go. We are a 4-year-old manufacturing company that has seen significant growth and needed products out west to serve those markets better. With our company located in the Louisville market, we are big fans of and partner with UPS but based on our real-life experience with Ware2Go; I would highly recommend looking at other options, no matter what they tell you. Ware2Go cost us customers because they did not execute on putting a label on our prepackaged boxes and handing it to UPS. Below are a few of the actual issues that caused us to leave Ware2Go. -Product shipped & received setting in their warehouse to replenish inventory for up to 2 weeks several times. -Billing errors charging us more than the agreement that we had to point out to them multiple times. (They did correct, but spent the time to audit them every month) -Shipping request put in, and they created the label like it was going out, and it was not shipped out for 4 days; this happened several times. Their actions cost us, 3 new customers. More than we can count, they failed to pick or ship product for up to 2 days, causing our clients issues. -Addressing issues with management, they took NO responsibility...told me our shipping volume was hurting their SLA's and if we shipped more, it would help the SLA's. Why would I ship more when they weren't performing. The experience with Mgt. is the most unprofessional in my career. Taking no responsibility, not following up as they said they would, and blaming even UPS for issues...UPS owns them. -When discussing alternative locations due to our experience at the CA location, the mgt promised to follow up with options. THEY NEVER FOLLOWED UP. -They don't own the warehouse, so the only contact they have when things go wrong was to send an email. They did not seem to have direct contact when issues arrived. -When errors happened 90% of the time when contacting Ware2Go customer service, we had to leave a message and send an email; we would need to wait for them to contact us. Our products were pre-packaged, and all they had to do was pull the box, put a label on it and get it into UPS hands for shipment. I am a seasoned executive (older), and in my professional career, I have never experienced such a horrible execution and service level with one of my vendor/partners. This is the first time I have ever provided a review of any company, but the experience was so over the top terrible from top to bottom. I don't want anyone to have such an experience.

Elite Professionals The most professional group of next level individuals. They know what they are doing. This is almost too good to be true. Jenna Karesh, Mike Berg, Paige Walker are a remarkable team. W2G is a first class organization.