Worst experience possible Worst experience possible. Paid for a unit in Atlanta (Roswell Road at I-285) online. I went to the facility the gate code provided by text did not work. Fortunately another customer let me though the gate. the "secure" door into the building was broken and permanently open, the security cameras were open. I went to the unit and it was locked. I went down to the office and there was a sign on the door saying no one worked at the facility and if there was a problem to go in person to the Chamblee location which is about 7 miles away. I tried to get my money back and was refused. Said I had to get it at a manned facility. Went to 3 other Public Storage facilities, no one at any of them. I finally sent a letter to corporate office and threatened suit. Took several weeks to get my funds back. Run away. Do not even think of using them.

This review is related to the…Online Reservation This review is related to the reservation process as I haven't moved in yet. I reserved online and it was a very easy, seamless, process. The next day I got a call from a representative to answer any questions I may have had and provide additional information. He was very professional and friendly. Great experience so far!!

It doesnt get much better then this...low prices, drive-up accessible, and reasonable gate hours I made the reservation on line staff gave me a follow up call to discuss my needs and to welcome me when I showed up the next day for my reservation The manager Walked by, stop and personally introduced himself which was nice Over-all this is a big property with lots of units and reasonable gate hours. Most units are drive-up accessible which is harder to find nowadays. Prices are close to the lowest you will find for the given area. Staff was exceptionally helpful as well as personable which is always a plus I would recommend this property to friends and family in need of extra storage space.

Easy transaction on requesting a… Easy transaction on requesting a storage unit on-line !! Great customer service at storage location . Communication on all issues explained in easy terms . Very friendly staff and a pleasure to deal with !! very glad to do business with !!

I would definitely recommend this spot… I would definitely recommend this spot your GM JoAnne Hoff was more than polite and courteous to me and explained everthing in detail about lot sizes timely matter of your billing system.I highly recommend this facility in Secane