Extortion at its finest Extortion at its finest. Once they have your package its the end of any customer service and when you complain they curtly offer to close your account knowing they have your package. It’s cheaper and safer to use FEDEX or similar directly. You can only contact a call centre if you have a problem not anyone actually able to assist you.

I used myUS for the first time and for… I used myUS for the first time and for me it worked perfectly great. Received everything without any damage. Charging for weight instead of measurements is a big advantage compared to all the other services I used before. It makes things a lot easier. Please keep that up. Also paying duties up front worked great. I think some people here just did not understand how to declare customs correctly. Because for me there was no issue. On the website I also filled in the wrong amount at first but after double checking I got it right. So no problem at all with customs for me. The only little disadvantage is that it is lil bit unclear how much needs to be paid for shipping/customs until the payment is actually done. That should be displayed in a way right before shipping. But if myUS won't increase shipping rates, I will definitely keep using myUS in future. Because so far my first experience was very good. I hope they keep up the standard. For my part I can definitely recommend.

Avoid Hidden fees and wrong allocation of items in packages. Extremely expensive to ship from US to Europe. A package worth ca. 270 Euro would cost ca. 100 Euro more, which would also increase the tax massively. In the end one pays 450-500 Euro for items you can get cheaper in Europe… Try other companies, they might be cheaper…

Don't ever let your parcel arrive here!!!! Don't let your parcel get shipped to here! I used the UK part of the website. once it arrived at the suit, they told my my parcel wouldn't be able to leave the uk, because it had dangerous goods in it (perfume). if they would've told me this on forehand, I would've never ordered it. if I wanted to return it, it would cost me 8 dollars. I tried to let them send it to a pick up point in central London, because I would be there next month. they don't offer that service. so now I don't have my package and I have to return it to the seller to get my money back.

MYUS used to be a great company MYUS used to be a great company, but over the last 5 years it has fallen off of a cliff. Now I dread sending a package to them because of the following issues continue to arise and on an increasing basis: 1) Loss/ missing a package. 2) Damage to customer's items. 3) Incorrect numbers of items displayed for a package on the "My Suite" account page. 4) Incorrect item description. Most of the time you get a bunch of cryptic babble. 5) Completely wrong pricing entered, ie. even if an invoice is shipped, the workers that open the box just put whatever they think the item is worth. This can create an issue with customs when you're shipping overseas. 6) Complete disregard/ total apathy of what might happen to customers with an incorrect customs declaration as they will refuse to make changes to pricing. Other companies want you to fill the customs declaration. Perhaps a good class action will help correct their course.