Tapasya Gurujane
GBReceived the packages as and how we… Received the packages as and how we packed within given time. Very much recommend.
customer
INEfficient service for shipping boxes to India HIghlights - responsive customer care team in Oakland (US) and in India. No issues in understanding services and pricing. Very efficient pick-up process. What could be improved? Package handling can be improved. My boxes were crushed in delivery - luckily only a few plastic items and one glass item were broken - nothing major and hence did not go thru the claim process. But it would be good if the boxes are handled propertly
Ban Banerjee
GBMoving is always difficult unless UR is at your side Moving is always difficult. Intercontinental moving is a nightmare. For my move, I had the following 4 as my top concerns: Packing, Shipment, Customs Clearance, and Delivery. I must admit that Universal Relocations (UR) exceeded expectations in every parameter. I was referred to them by a friend of mine. UR was highly professional, knowledgeable and upfront about everything. They helped me with documentation, and packing and continued to follow up at the right time to make sure that the next steps were not delayed. As soon as the packing was done and picked up from home, within 24 hours, I started getting tracking information about the exact status and location of the package. I must admit, it was fun tracking my package in the container through different sea locations and countries. Their email update system is top-notch with weekly summaries and accurate information. It did let me know of a few days delay in Singapore port and the complete replan of the delivery schedule. Even before the shipment arrived at the port of entry, the team in UR reached out for customs clearance documentation. The whole clearance was a breeze. Once cleared, the packages were shipped in UR's own fleet of vehicles with tracking information. The packages traveled 10K miles and arrived at my home without any damage. I was worried for nothing about my very expensive music system. Throughout this entire journey, Sini from the UR team continued to follow up and keep me updated on the progress. After the package arrived, she even followed up to make sure that there was no damage for insurance claims. I will highly recommend UR to my friends and others. Truly professional and service that exceeds well beyond expectations.
customer
INTook about 3 months to get all my… Took about 3 months to get all my boxes. Was getting regular updates about the shipment, will recommend
Hemant
INNo damages but delays The shipment received without any damage but it was over one month delayed. The dealing staff especially Sini, Madhusudan and Neelkanta were quite cooperative but I am giving 5 stars to the efforts of Sini particularly.