Lubina is amazing and fantastic she… Lubina is amazing and fantastic she provided amazing customer service!! Thank you for being all about customer service Lubina is top tier!!!

Rats ruined everything So I have been using this company for many years through many moves, and have never previously had an issue. However this last time I rented with them my family went to move things and found the entire unit invested with rats. There was nothing that could be touched without gloves. Everything was soaked in urine, blood, and covered in layers of rate poop. Years of sentimental items all destroyed. Of the 12 or so boxes stored there only one in the very top corner was salvageable. Electronics were fried by the urine. Childhood stuffed animals covered in blood that I certainly hope was from the rats. It was a biohazard disaster. On top of this, the netting that was above the unit to supposedly prevent things from getting in the unit had what appeared to be men's belongs stashed up there as if a homeless person had been sleeping above it. I am heartbroken and angry and can't believe I have lost a lifetime of memories to the grifters who have been steadily raising my rates for nearly a year while my items got destroyed on their watch. I wish so desperately we had thought to take pictures but we were all so distraught by the sight and pure ammonia smell that we didn't think to. We just wanted to get out of that disgusting place ASAP. NEVER rent from them if you don't enjoy trying to clean blood and caked poop off your valuables.

Cleanliness & Customer Service I’ve had my unit for many years now & have dealt with the same people for most of them. However, one in particular has always been very helpful & friendly over these years. Her name is Tracy Truesdale (Store#100121). She has always kept her store very clean & has wonderful customer service. I would recommend her facility to anyone who may be interested in a self storage unit.

"Spotlight on Service: Vanessa and Gabrielle Shine Bright" Stepping into the scene, Vanessa and Gabrielle flipped the script on what it means to rock in the storage game. Vanessa, with her sharp eye, did something rare – she complimented my handwriting. That's right, she noticed the little things, making a regular day unforgettable. Then there’s Gabrielle, her dynamic partner, who keeps everything rolling smooth like a classic beat. Together, they're like the ultimate duo, making the storage experience feel less like a chore and more like hanging with folks who genuinely got your back. Their blend of professionalism with a personal touch isn’t just about storing stuff; it’s about feeling valued and seen. Big ups to Vanessa and Gabrielle for bringing that positive energy and making every interaction shine. In a world full of routines, they are the highlight reel.

I would like to thank Star for her… I would like to thank Star for her great customer service and outgoing personality! You definitely don’t meet anyone like her everyday great experience!