They mess up, but will fix it if you push them. Not my favorite company. false advertising. Sells defective second hand crap sent in dilapidated boxes. Then refuses to refund based off of technicalities. But after persisting, the third time I tried, someone did apologize and refund my order, though I had threatened to contact the attorney general. More like 2.5 stars. But they resolved things faster than DHGate and Wish. The bar is low these days.

HORRIBLE customer service and even… HORRIBLE customer service and even WORSE communication. This is in regards to a deal with a B-Stock order & pickup. Whoever "Drew" is, is a total ass- rude, no CS skills and worse communication skills. We called, left vm's and then sent an email asking for a call back with NO call back. Pretty difficult to schedule anything when there is no communication. Other B-Stock pickups have gone seamless with friendly staff. Lincoln NE location- you should be embarassed to have someone like this on your staff. And if "Drew" is the boss or owner, I wouldn't want to work for him!!! We will refrain from ever purchasing out of Lincoln again because of this one specific person.

I ordered a pool pump on 6-16 and… I ordered a pool pump on 6-16 and didn’t get it out of the box til the first week of July. On July 27th the pump stopped working completely. Was told there’s literally nothing that can be done bc it’s passed the 30 day window, no replacement, no refund, no returns! This company sounds like a scam and I’ll make sure everyone I know never orders from this company ever again.

I recently bought headphones from them… I recently bought headphones from them through target. When I opened the package it wasn’t headphones, it was a baby car seat cover. It was a huge headache for me to get a refund and they made me wait over 2 weeks to issue my refund. So I thought I was just buying headphones from target, but actually I was buying an extra trip to ups to mail back the car seat cover and then someone else got to hold my money hostage while I waited for them to ‘process’ the return. So just know if you use this company, you will be punished for any mistakes they make. I finally received my refund over 2 weeks after the day I was supposed to receive headphones. *edit - I did contact your customer service through email because even when you received the item back I still was waiting on a refund.The email said they would issue a refund in 3-5 business days. And then when that didn’t happen, I spoke to target who said your policy was up to 10 business days. My point is, none of this was my fault. It’s not like I received headphones and then said “I really don’t like the look of these headphones, they’re ugly, I’m going to return them.” YOU SENT ME A BABY CARSEAT COVER. You sent me the wrong product, and the least you could have done was issue my refund the day the package arrived at your warehouse. My purpose for this review is to let people know of my experience. It was not pleasant, and if it were pleasant, I would still make a review. I tried to do it on Target.com but for some reason my review wasn’t approved.

Desde el 19 de enero recibí un Sheds… Desde el 19 de enero recibí un Sheds con la pieza del techo dañada y no cumplen con el cliente ,tenga cuidado !!!!! Todo bien hasta que tengan que responder por algo dañado ,estamos en abril y aquí esperando desde el 19 de enero ,abusadores un Sheds de 1000 dólares Since January 19 I received a Sheds with the roof piece damaged and they do not comply with the customer, be careful!!!!! Everything is fine until they have to answer for something damaged, we are in April and here we have been waiting since January 19, abusers for a Sheds of 1000 dollars