Frustrated and disappointed! I am pretty frustrated with him! My boyfriend decided to buy me one of the buffalo bags! He ordered it back in October and the at the time the website stated 3-4 to weeks and it would be sent out! He also accepted the money! We have tried and tried to talk to him and he ignores messages, he messaged back once! 11 weeks later and he is still ignoring us! Very very disappointed! I would love to support his work as it a gorgeous but he is sure it making it hard! He could at least message back... saying anything, possibly a hey I am super busy and I would be happy and understanding. Very disappointed!!!

Excellent customer service Ordered this saddle on Wednesday and received in Canada on The following Tuesday. I personally called the company looking for a specific size that I did not see on the website . Christine texted me that they have found exactly what I was looking for and also sent me a picture, just to make sure this was what I was looking for, EXCELLENT customer service. Went above and beyond !!!!

Comfortable Beautiful and a Great Fit What More can I ask for. I just got my new saddle from SaddleOnline. I called to get some help and to see what would be the best saddle for my horse. Francesca in sales was extremely help full. She had me take a wither tracing and send it in to make sure the saddle I chose would fit my horse. I had decided on the Crystal Carved Brown Barrel Racing Horse Saddle, it looked just perfect in the picture also I really liked the rawhide horn and cantle. I also loved the fact that it was clearance for only $399.99, the saddle took about 5 days to get to me. But as soon as I opened the box it was perfect, seat was comfy and the fleece was very soft and well padded. I had also gotten a Girth and a pad to go with my new saddle and they were equally nice. Overall my shopping experience with saddle online was excellent and easy. I’m glad they have a knowledgeable helpful staff to help me. I would buy from them again.

Received my saddle and it does not fit… Received my saddle and it does not fit my horse whatsoever. From what a my trainer said it won't fit any horse in her opinion. Apparently their return policy is that you have to pay for shipping to it's going to cost me $100 to return this piece of junk. Very poorly made, the stirrups don't even match! Not to mention it is almost impossible to adjust one of them. Do not buy from this website! Total waste of money. I thought I'd give them a shot because of the good reviews. Mistake.

You get what you pay for, if you know what you need. You get what you pay for. This is meant for more novice horse riders or experienced riders. It’s the quality you expect for a saddle this price, and It’s easy on the wallet especially when I dont want to spend over a $1000. Just needed a good saddle for a horse I’ve been working, he’s average size so I got a full quarter bar and it fit like a glove. Got it real fast too