the product does what it supposed to do… the product does what it supposed to do but not sure £7.00 postage is necessary on top of expensive item which is small and lightweight

Definitely happy with this I only wish… Definitely happy with this I only wish I new about it sooner my son is nil by mouth following an accident in 2018 and with the biozoon he can now have the taste of his favourite flavour thank you

So easy to purchase and looking forward… So easy to purchase and looking forward to trying it with my clients - it looks like a real game changer

Very easy purchase Very easy purchase, delivered quickly with no issues. Well packaged and works well.

Dangerous product, poor customer service I generally don’t leave online reviews of companies however with what I have experienced with Biozoon UK, I unfortunately cannot remain quiet especially when in my opinion highly vulnerable customers are being exploited and penalised. The original device we received dangerously overheated and melted, thankfully not in the hands of my mother who suffered a severe brain injury 7 months ago. Company arranged to have a replacement sent out with the photos we provided, and did not request for the faulty item to be returned therefore this unsafe device was disposed of. Replacement item never reached us over a time period of about 3 weeks and their courier service confirmed it was finally delivered to an incorrect recipient. When I alerted the company to this, they refused to send another replacement unless we returned the faulty unsafe device that had already been disposed of. They stated the only way my mum could receive another replacement device is if my mum paid for another device at 50% of the original cost. This would be in addition to the original payment she had already made. In my opinion, if Biozoon UK wants to treat highly vulnerable customers in this way while additionally depriving them of a quality of life by withholding this device said vulnerable customer has paid for, then I do not believe this company will do well. I regrettably cannot recommend this company, their customer service or safety of their products either. Addendum: in regards to Biozoon’s response to my review, all facts described above are accurate and can be evidenced.