Great for large and small organizations I've been an Engaging Networks client and a consultant serving dozens of other Engaging Networks clients for ten years. Overall, my clients and I enjoy the combination of simplicity and customization that Engaging Networks offers. For smaller organizations, it's easy to create templated versions of emails or pages and then duplicate them when needed. For larger organization, there is an endless number of ways to test, enhance, and personalize content. In fact, many of the smaller organizations we've worked with have found the testing and conditional content capabilities easy enough for a small team to manage. Engaging Networks has a responsive Support team and their account managers take feedback and turn it into platform enhancements. The release schedule for new tools is frequent, so there's always a new innovation to explore.

Innovative, but could improve on client support I like the innovative aspect of the platform and how the company focuses on research and development. That being said, as a medium size organization without a lot of budget, it was hard for us to keep up with the changes on the platform, and sometimes issues that come with those changes. In addition, because of how customizable your tools are, we ended up building a lot of highly customized forms which became difficult to maintain when we switch agency. Finally, while we have no doubt that the team is highly technically capable, we often felt that our needs were not heard or understood, and ignored. Ultimately, we left EN because some of the fundamental needs we had with the platform were not met and we were tired of having to constantly troubleshoot and fix issues when new releases were brought about.

A platform ready to challenge the big guys Of the fundraising platforms in the market today, there aren't too many that can challenge the big guys, and the first that comes to the top of my mind is Engaging Networks. In the six years since I signed on as a client, I've seen the Engaging Networks platform grow while not straying too far from their core product, and doing so by respecting and listening to their customers. As a non-profit marketing technologist, I've worked with software companies of similar size, but Engaging Networks has the best user community, partners, and employees out there. Maybe it's because all their clients want the best for their clients, community, and country, not just profit, and that brings about more transparency and two-way communications between all parties that I haven't seen before. From a usability experience, Engaging Networks has a better backend than others and complete customizability for end-users. Documentation and customer training has been a continuous point of improvement for them and I appreciate their attention to that often missed requirement.

Best combination of features and support I use Engaging Networks everyday on behalf of nonprofit clients. I've used many such platforms and EN is the easiest to use, the most intuitive, the most open to user feedback and recommendations, and the easiest to talk to directly. No platform is perfect, but I believe EN has the best combination of features and support and I recommend EN regularly.

Thank you Thank you for helping the WJC in any way have the best forms and emails.