I still haven’t received my order I still haven’t received my order, and when I try to reach out nobody’s Willy to reach back out to me.

Not the best experience Not the best experience. One week after ordering I checked the tracking number and noticed no action had been taken. I emailed their customer service and asked for a refund. Later that same day I checked the tracking again. It now said a label had been printed but that was it. No scans had been placed by the courier. I emailed their customer service again and again asked for a refund because it hadn't shipped. I never received any reply from the company. A couple days later my order arrived. It was a different cologne than what I had ordered. I had ordered a bottle of Lempicka au Masculine but received a bottle of Lempicka Homme. Similar? Yes. What I had ordered and what was pictured and named in the description? No. FragranceX.com is a much better site to purchase perfume and cologne from.

I ordered perfume from this site on … I ordered perfume from this site on December 13, 2017. They took the payment out of my banking account, but failed to give me a tracking number. The phone number on the website doesn't work and there's no way to get in contact with anyone. I have no idea if I will ever get the package.

Bad customer service I ordered a Mac mascara from this company “Fragance.On.com”, confirmation e-mail received but then after 3 weeks nothing else happened and I tried to e-mail, contact company but on the website it only said “store unavailable” to me it’s either a ripped off or fraud this company. Very bad customer service and I do not trust or will ever order from here.

They carry authentic Chanel perfume at… They carry authentic Chanel perfume at great prices. I got exactly what I wanted, and customer service was very responsive. I will buy from them again.