The store located at 601 East Main… The store located at 601 East Main Street in Batavia Ny is the worst. I called in a script on Tuesday afternoon and it is still not ready on Thursday at 5:00. You’re lucky if you can get them to even answer the phone. The pharmacist had a thousand excuses as to why they had not filled it yet. The animated system that you use to have your scripts refilled said it would be ready by 7:00 on Tuesday. When I told the pharmacist that the prescription was being filled in NJ and being shipped to WNY. This is not the first time we have dealt with this kind of situation at this Rite Aid. I would give zero stars but that was not an option.

Riteaid.com is Awful Riteaid.com is awful, and so is Drive Medical. We ordered a Drive Medical Fly Lite Ultra Wheelchair about a month ago. It was defective. One of the back latches was broken and the back wouldn't lock into place. I've emailed pictures of the chair at their request, sent several messages, made multiple calls, and spend hours on hold. Nothing. Rite Aid "customer service" says they can't issue the refund, it has to come from Drive Medical, who is supposed to send us a return label, but who has sent nothing but a defective wheelchair and kept our money.

Expired perishable item On April 7th, 2024, I purchased Häagen-Dazs Vanilla Bean ice cream with an expiration date of 11/2023 at the 375 Philadelphia Street, Indiana, PA 15701 location. When I reached my destination, I started to eat it and noticed it had an unusual taste and texture. After a few spoonfuls, it tasted off. I checked the expiration date, and it expired on 11/2023. Absolutely disgusting!! Why is the store stocking expired food merchandise? Why isn't the store manager and supervisor ensuring items sold are not expired?! The following afternoon, I returned the item and spoke to the manager about what happened. His reaction was flippant and unemotive. The employee who processed my return showed my empathy. As a paying customer, she made me feel acknowledged about the matter. Selling expired food products is not just disappointing, it's a serious health hazard! The management and employees at the 375 Philadelphia Street Indiana, PA 15701 location need to do better. This whole store should be audited immediately and perishable items checked to make sure all of the items have not expired. This should be done to ensure what happened to me will not happen to another customer.

AMAZING Staff at Winchester NH Location! Rite Aid in Winchester NH is absolutely AWESOME, the staff there are friendly and helpful every time. Had a bad case of bronchitis and the Telemed doctor sent half my meds to the wrong pharmacy, but they called that pharmacy and worked out a transfer on the spot so I got my antibiotics without any extra fuss. Seriously, those guys were lifesavers!

Ordered $60 worth of product online Ordered $60 worth of product online. It never arrived. Sent email and called and said there is nothing they can do as they used door dash for delivery. Worst online shopping experience ever and shocking customer service. Avoid at all costs.