Customer service was over the top Customer service was over the top. Even though the packaging was very solid when light arrived it had been damaged during shipping. A new light was on the way within just a few days. Also, the product is beautiful. More beautiful than the pictures on the web site. It appears that this Neongrand really cares about their customers and products.

Extremely HAPPY!! Extremely HAPPY!!! They are the best from customer service to the product and the fast delivery. I will totally order from this company again. I highly recommended.

Amazing Experience! My experience with Neon Grand was one of the best customer service experiences I’ve ever had. They were so patient with me and brought my vision to life. The replies were quick and suggestions were great! I loved how they asked for a picture of the wall I wanted the sign on and then provided details of how the sign would look/fit on the wall. That was such a huge help! The sign came packaged very securely and padded. All the hardware to hang the sign and instructions were provided. They were easy to follow and I definitely appreciated how easy the whole process was. Thank you again! =)

Even cooler than I'd hoped for! I worked with Doung at NeonGrand in hopes of getting a customized neon design to go onto a large poster I'd created. He offered a drawing which completely fit my needs. When it arrived carefully wrapped and boxed, it worked out even better than I imagined. It's the coolest piece of art I have in the house, and I'm a graphic designer. I recommend NeonGrand with full confidence.

Customer service was amazing Customer service was amazing, very responsive. And the light we got is amazing! Fast delivery to Australia as well! Would definitely order again! :)