The cleanser and toner are fine The cleanser and toner are fine, didn't use moisturizer yet because I am finishing off my previous bottle, will update the review once i try it (and if I like it)

Had a small hiccup with the delivery Had a small hiccup with the delivery, so I give 3 stars. Love the toner and moisturizer, makes my skin feel like I just came back from a relaxing spa.

This company tried to scam me This company tried to scam me. I was a customer since Aug 2021, always buying 3months supply. The product doesn't perfectly clear my acne but does keep it under control. On January 2023, I ordered and paid for a 3 month supply. 2 weeks later, I receive a mysterious box with a Hair growth supplement branded Moerie. I contact the company to let them know I never ordered their hair growth pills and to help me figure out why I got it. They wer extremely rude and didn't want to help. 1 month later, I still didn't get my kayolab, still never received a tracking number for my order a month prior. I emailed their support team and stayed without any replies for over a week. When they got back to me they sent me the tracking info telling me it arrived a month prior and asked ME to go to the post office to go ask where is my package and asked me to ask my neighbors 🤣 I told them that I'm not doing that. Then I noticed in the kayolab rep email signature it was saying " Moerie beauty team". I ask if they are affiliated with moerie. She said yes. It clicked immediately when I looked at the tracking info, the slip in the vitamin box. They sent me the vitamin bottle worth approx $50 instead of my 3 months supply acne products worth $129.99. I pointed it out and they offered me to keep the vitamins (that I'll NEVER use and don't want) and they'll ship me my order AFTER OVER A MONTH. I told them no, I don't want the vitamins but if they want to apologize, sending me an additional free 3months supply would be appropriate. The support team (very unprofessional) replied by telling me to pay the shipping to return the wrong item if I want my $129.99 refunded and that the vitamins must me unused and in "mint" conditions like I've ever asked to receive this toy looking capsules haha thank God I paid with PayPal so PayPal refunded me my money and their vitamins is in the trash. It's not about the mistake but how their support team responded to it, very condescending. I'm just done. Found a new glycolic adic acne treatment company to do business with even tho I liked the product.

Kayolab has some very cool products Kayolab has some very cool products, my favorite is probably the moisturizer, does wonders on my dry skin. My only issue with it is smell, not a big fan of the lack of it =)) I prefer my skincare with a bit of fragrance, but I get that they probably try to use minimal amount of ingredients.

my first review was 1 star because i… my first review was 1 star because i didn't receive the product! but after chatting with their customer support (pretty cool ladies) and FINALLY getting my kit, i am changing my rating. i am using the the cleanser for a couple of days now, and so far so good, it feels nice. Will stat using the toner and moisturizer soon