I purchased shampoo and conditioner and… I purchased shampoo and conditioner and was very pleased with the packaging and timely delivery. The bottles were secured and packaged well, nothing spilled. I’d purchased this before from another company and it was a mess, not packaged properly and it had spilled in the box. I wouldn’t hesitate to buy again from fragranceexpress.

The product did not come in its… The product did not come in its original packaging. The product was taped over the top. It did not meet my expectations based upon your description. I was expecting a brand new product in its original packaging and not something with tape over the top. I sent an email about my disappointment and never heard one word back so that's why you're getting this bad review. Be responsive to your customers.

Thank You! It’s always a pleasure doing business with Fragrance Express. I’ve been shopping with them for over 20 years, and I know that I will get a fantastic deal on my hard to find fragrances along with excellent customer service. Simply the best fragrance retailer online!

Basically a scam Basically a scam. PLease stay away from this website. They advisertise wrong items so you buy them but you will be receiving different stuff. They have very bad business practices and besides that they will just ignore you when you contact them. Stay away from them and save some headaches. DISGUSTING BUSINESS

Ordered 2 items on website. Ordered 2 items on website.. came within timeframe advised. one item was missing. emailed the company and corresponded with Jack who investigated and explained item was out of stock. issued a refund immediately and came back into my account within a couple of days.. I've never dealt with a company who took ownership of a problem immediately without the need for extra information... when the item comes back into stock I will 100% purchase from them. def worthy of this 5 * review!