Stay away from this company! All the good reviews are fake reviews! I was looking for face massagers and stumbled upon their website offering a huge 70% off on the ice globes. I should have closed their website right there. But I ordered 2. And then the nightmare began. They then proceed to bombard you with additional offers, the order process is now a 7-step process, each step a new offer e.g. comfort set, pink colored ones. Take note that under each additional offer, there’s a small print to click to not avail of the offer, but even though you do click on skip offer, the items still get charged to your card from the initial order. I ended up being fraudulently charged 4x comfort set, 4 x pink globes. As soon as I realized this, I immediately closed the browser and opened a new one to find Support. I wish I could say that at least support was good, but no, I was once again made several offers to try to change my mind about canceling my order. It was free gifts, and then a $72 discount. I made it clear I wanted a refund and then they said they would get in touch with me. They just emailed me now and said that they are unable to modify my order and that if I wanted to return it, I would need to pay for shipping cost. (But that the $72 discount is still on offer). I will of course return all items. I read another reviewer eventually got their refund. But this company’s practices I would say are still less than above board. I am now proceeding with lodging a complaint with the ACCC. Companies like this should not be able to operate in Australia.

Beautiful product great customer service Beautiful product - I bought the ICE GLOBES. Amazing!!! I felt safe and well guided by the customer service. I had such a great experience, sometimes shopping online is so risky, but they really did an amazing job so I could relax and just enjoy the waiting. So far the best online shop I’ve tried.

Delightful product The well packaged, and presented product, the lovely colour options, very convenient to use, no charging involved, easy to use. Really enjoying this product on my sensitive skin. Would make a lovely gift to anyone, that enjoys, or is thinking of getting into cryotherapy, in a simple way.

Whilst I like this product the company… Whilst I like this product the company Fraicheur won’t stop calling and harassing me to buy more products. They call all hours of the day and night even after I have continually asked them to stop. I regret ever purchasing these Ice Globes.

Love this product Fantastic ordering process. No issues . Very straight forward . Love the product . Packaged luxuriously looks a lot more expensive . Product does exactly as advertised and feels very robust and expensive . Nothing cheap about this item . The concept itself is brilliant . It makes your skin feel amazing and once you start you don’t want to stop !