Hidden Costs and Indifferent Customer Service at Scaleway Be cautious of hidden costs with Scaleway. Their billing practices obscure transparency, making it challenging to track expenses due to some chargeable services not being visible in the user dashboard. Additionally, certain services are sometimes billed monthly, contrary to their advertised daily or lesser frequency. It is advisable to confirm any pricing with the helpdesk before utilizing services. My primary concern revolves around the lack of honesty and clarity in Scaleway's billing. Unexpected fees appeared on my bill without any prior indication or listing, casting doubt on the trustworthiness of [Provider Name]. This opacity, combined with a customer service team that appears indifferent to customer grievances, significantly erodes confidence in their services. If you're considering Scaleway, it is crucial to diligently monitor your bill for unforeseen charges and be prepared for a customer service experience that may fall short of providing adequate support and resolution.

Can not be trusted. Stay away. - They constantly raise prices on the same active services, even though computing technology evolves; - They have exploitable server configurations (like 777 on /etc); - Very bad support, with huge waiting times; - Not trustworthy in their promises or ideals (like the huge failure as cheap cloud ARM provider as it was planned at the beginning).

A good sustainable, European cloud provider Last year we migrated part of our infrastructure from AWS to Scaleway. We were a bit hesitant because of all the negative reviews, but decided to give it a try. In the end we had only positive experience with Scaleway. They offer a wide variety of services at a good price. We haven't had any issues with billing. After a few months they contacted us to have a chat about our experience and our needs. Support is always quick, even without a support plan. Of course, I don't know what happened with the other reviews but if you're interested in a sustainable, European cloud alternative then I'd suggest to just give it a go and decide for yourself.

It's getting better and better Scaleway is one of the services I'm using since a couple of years now. In the beginning just a little bit to test them. They had some issues with older service instances which got stuck some time. Since their new pricing model and deprecation of older instances types everything is getting more reliable. S3 is working perfectly - just one small outage which got fixed fast. There is still room for improvement here for larger buckets, but it is being worked on. We will move more and more infrastructure to scaleway soon.

I worked there.. I worked there... 3 months ( Time to find anything else ) People that are hired have no clues what are they doing, some don't even have a IT background. Managers are simple jerks who never worked for another company, they're the part of Iliad Group, so the best 'pieces' from the 'best' customer service in France, notably FREE.fr, land there as Seniors or Managers. Yes it's the truth, they support scam and spam. I've found my personal data there from over 15 years ago, when I was a customer. CNIL isn't even reacting about the GDPR issue. They surely have them on their payroll.