Complete scam Complete scam! You will be able to speak with a representative initially for them to take your money but that will quickly go away. I paid for three separate projects and paid more to receive .ai files but I think they work in Photoshop so the images are useless. Even then, they only worked on one simple one and took much longer than the 3-5 business days as promised. Save your money!

DO NOT USE THIS COMPANY!!! DO NOT USE THIS COMPANY!!! I used Vox Illustration back in 2020 to do my children's book as they came highly recommended by a friend who had a good experience. They were doing so well with my book that I hired them to do another book. The deal included illustrations, formatting & creating a book file for both eBook & print. The first book got done in about a year and a half, and we began creating the second book around May 2020. I STILL DO NOT HAVE THE SECOND BOOK!! I only have the illustrations Thank God so I'm able to take this to another designer but I'll have to pay out of my pocket! The project manager has changed numerous times. I think the persons answering the phones are worthless with false promises & give you the runaround on messages and emails. I had a sliver of hope that something might've gotten done as my most recent PM made a slight effort but nothing has been done AT ALL to complete this project. I honestly don't think whoever took this company over in the past year or so KNOWS ANYTHING WHEN IT COMES TO CREATING A FILE. The most recent file I received looked like someone in elementary school was learning how to do this, and someone from elementary school could probably do a better job because it was that bad. DO NOT USE THIS COMPANY! The only thing I can say is DO NOT! It's a waste of your money. I was hoping to sue for Breech of Contract because that's what they've done. It's VERY DISAPPOINTING to see my hard earned money & time invested wasted on this company. WHAT A JOKE!

Terrible! Terrible! Don't let the cheap cost entice you. Once they sell you with false promises, get ready for an unprofessional experience and poor quality stock graphics (not quality custom images). Not worth the time or energy. It took me months to get the "project manager" to transfer me to his manager, Ben Rogers, to discuss my disappointment both in quality, timeliness, and professionalism. Guess what? He blew off our scheduled meetings, refused to talk on the phone. We ended up cancelling before we even verified character sketches. Yet, they have not given me a refund nearly 6 months later. I continue to follow up and they keep trying to string me along with promises of a refund coming. Do yourself a favor and go somewhere, anywhere else!

Being an illustrator myself I can say… Being an illustrator myself I can say that the vox illustrators are very good in terms of ideas and out of the box creativity. My clients were very happy to see the work, I was happy to have complete ownership of the designs, and the overall process was very smooth. Price: 8/10 Illustration: 9/10 Customer Service: 7/10. So overall its recommended!

Vox illustration has an amazing staff… Vox illustration has an amazing staff who related with my idea and the most full filling fact for me was that they kept me in lopped during the whole process.