Phone Power has absolutely no interest… Phone Power has absolutely no interest in their soft phone quality. When a problem comes out it should be dealt with turn fixed right away not sure when the next update is due how much later. Unsatisfactory service.

I want to expres my gratitude to Mr… I want to expres my gratitude to Mr Kolyn, who realy help me along the way. He is very dedicated to my satisfaction. But as far as the Phone over IP quality, it is average. Sometimes the line just cut out on me, sometimes I ear echo, and sometimes there is some lag between the two interlocutor. Other then that, the INternet download/upload speed is satisfactory considering the 6Mb DSL connection that I have. Guy C.

Am Pleased Price was higher than I expected due to state fees/taxes, but still saved me money over Comcast and Verizon costs. Equipment arrived when promised and quality of phone line so far is excellent (it's been about a month). Having a cloned line so I can get incoming/make outgoing calls when one line is in use is nice feature.

1 Spotty service lacking basic features 1. Quality of service has deteriorated significantly e.g. Softphone keeps on dropping calls regularly rendering the service useless. Sometimes answer yield a dead line, the software gets stuck with only alternative to close it (can't reject calls etc). 2. Service lacking basic features e.g. blocking unwanted numbers 3. C/S is highly ineffective and not customer friendly and tech support diverting from billing/accounting input. Tech support not customer friendly and not always effective (e.g. resolving issues with faxing, lengthening the time one is given to complete a call (impossible to dial unless one knows the number by heart) 4. Pricing is out of line with QoS. Given the existence of Google Voice, Viber and a myriad of other applications one would imaging that pricing of calls (e.g. overseas) would be closer. At least at current prices, one would expect premium service.

Wasn’t able to transfer my phone over Wasn’t able to transfer my phone over - one email was sent over a three-four week attempt. I called weekly with updates waited on hold for up to 25 mins - possibly still waiting in a refund and cancellation notice it’s been 3 weeks now