Can any one tell me what app they… Can any one tell me what app they installed to get this lock working. It won’t connect to Bluetooth.

Worth the purchase The product is great and works as advertised. The instructions leave a bit to be desired, but the support team came through and filled the gap.

This product is more than I expected This product is more than I expected. The durability, The long battery life, easy accessibility to the functions. Quick and simple set up. My favorite feature is the night vision in complete darkness I can see clear as day!

Ehh, be cautious. Not for rental properties. Well, where do I start. Purchased 2 of these for some short term stays in rental properties. Programmed these at my place, instructions were not as easy as they are made to be. Took several times rereading, watching videos and asking questions of Nocki's support staff before I could get them to work. Now, get them installed on the subject properties, 800 miles away from my home. Can't set passwords for guests unless I have someone there locally who can connect with their blue tooth phone to reset/add a password for a guest. Set them up an account, nope can share data from the US to another country, so have to delete the user/admin account, set up a new email account, set up a new user and lie that the account was a US user, so that the app would communicate with the Family account here in the US. Ugh such a headache... but not finished with the issues. New admin tries to reset/add new passwords. Screens are dark, not able to connect to bluetooth. Hmmm, make a personal trip to the properties to see what the issue is.... BATTERIES ARE DEAD! 3 WEEKS and the brand new Duracell batteries don't work anymore, not in 1 of the locks but both of the locks! Had enough, so I contact support to ask for a refund. NOPE!!! They won't offer refunds for a defective product. Will only send me a replacement lock. UPDATE: Received the replacement locks! Different model then I initially ordered. These don't have the fingerprint scanner! Great, sent me the downgraded version. Tested the replacements, #$%! these don't work! Screen won't turn on, can't get it to pair with bluetooth, I know, I know, maybe this is user error. Nope, brought in my tech guy, after 30 mins of running multiple tests these are truly defective. So now I have 4 defective locks, and Nocki has stopped communicating with me since late January. Here we are in April, 2022 and I'm only left with posting here and reporting them to the FTC.

Terrible customer service Terrible customer service. It did not work and they refused to let us return it for a refund.