I had the wonderful pleasure of being… I had the wonderful pleasure of being assisted by Maria MV when I called to correct a billing error. She was so very polite, friendly and professional. Maria MV listened carefully, then forwarded for a resolution and stayed a communication through each step. While I love Carolina Herrera fragrances, after meeting Maria MV, I appreciate the company even more.

Tiny Error, Amazing Respionse! Maria M. was so pleasant and professional. My order arrived missing an additional charm that was ordered. I emailed right away, and Maria M. quickly responded. Ideally CH prefers to see pictures of all packaging. Since the packaging was not damaged, I did not think to save it. Once the details of the issue were sorted out, I received my charm as ordered very quickly. Maria M. thank you for your help! Lastly my product exceeded expectations! I am very pleased.

Excellent customer service from… Excellent customer service from Carolina Herrera lady who dealt with my lost Order by the delivery agent. Thank you for your great help and service. Keep up the good work.You are excellent and exceptionally good at what you do. Cheers 👍 Order number: CH-FRG-GB-32827984

Thank you Daisy S Thank you Daisy S. for your assistance. She was very efficient, got response so quickly. Went above and beyond to solve my query. Will definitely be purchasing from CH again.

I have purchased 3 times now online and… I have purchased 3 times now online and the service, products and delivery times have been fantastic. I especially like to thank Izadora S .. she has been a fabulous member of customer service and has helped me with a couple of questions. I will be ordering again .. the products are stunning 😊