Hidden Gem EXTREMELY satisfied Great customer service !! Extremely quick shipping, everything was safely packed and beautiful packaged. This is my 5th order now and I can't say how happy I am with everything I purchased ☺️ ❤️

Best of the best! This is my first review in over a year. But when the site and the owner are the best they deserve the recognition. Costumer service is top notch. Great selection and prices. Such a personal approach to every costumer. Katie took care of me right away. This is how the running of the business supposed to be like. I am a small business owner myself and firmly believe in old school personal approach. Katie went several extra miles for me. You have a costumer for life! Five stars!!!

The BEST customer service, response time and shipping!! So I discovered this company through a friend also in the esthetic field, I looked it up and read nothing but stellar reviews. I ordered my first products and I made an error. I realized the next day of the error and contacted customer service through email. GUYS!!! THIS IS THE BEST CUSTOMER SERVICE EXPERIENCE I HAVE EVER RECEIVED!!! PHENOMENAL TIMING, EXECUTION TO FIX AN ERROR THAT WAS MY FAULT, CORRECT ITEMS SWAPED AND A REFUND OF THE DIFFERENCE WITHIN THE SAME DAY. KATIE FLEMING YOU ROCK AND YOUR PROFESSIONALISM HAS EARNED A LONG TERM CUSTOMER. Thank you for this type of service. I received my package today (super fast) and I can not say enough what a delight it was to see a hand written thank you with the effort in color and creativity. The sample packets were also a cherry on top. Seriously you guys are amazing!!!!

Dr Pen Katie is great with customer service. If you have issues/concerns scroll all the way down on their website to Contact Us. She gets back to you quickly and she is right on the money with helping resolve issues. She’s a great asset to the company. Always so fast to write back! It’s great.

A handwritten thank you card ♦️ When the owner personally packs and ships your order and it comes with samples and a handwritten thank you card....then you must do the right thing and give a positive review. In today's world nobody has time for anybody else and I thought it was amazing that this company took the time to pack my items very nicely give me free samples and once again a handwritten thank you card!!! That card is so totally my vibe!!! Swift shipping and notifications sent with each step in the process! Plus, the items that I ordered I saved about $10 from my current supplier! Thank you Katie!!!