As a new small business owner As a new small business owner, I went through a few different bookkeepers in my 1st year and it was a difficult experience. I was so busy getting the business up and running that I didn't realize what bad shape my books were in until it was too late. I hired Bench Accounting to redo the whole year, and they got me cleaned up, cleared out, and ready for taxes. They were communicative and helped me stay accountable.

They are regularly late They are regularly late with my bookkeeping, and I asked for a change in bookkeeper, which was ignored. I got my tax packet for 2024 taxes in April of 2024!

Satisfied Customer in First Year with Bench As a new business owner, bookkeeping and taxes were top-of-mind to make sure I stayed compliant and accurate. While Bench is my largest expense currently, my experience thus far has been excellent. They have prompt response times, answer my questions thoroughly and have delivered on timelines promised. So far, in addition to the work completed, the peace of mind has been worth it!

Bench charged every month but did not deliver anything they promised :(( We starte dto work with Bench as a C Corp 7 months ago and we paid every month regularly monthly fees. We had no banking transaction on 2023 so the simplest accounting and Tax return File you can imagine but they could not deliver it on 15th April. And they don't tell you that their service fee does not cover Tax Return to IRS till last day of 15th April for non resident shareholders. They are just a software company and no knowledge on book keeping and tax return filing as they could not help us even on simple C Corp Tax File Extension Application (they have not done before :(( ) No one can explain me why we paid 300 USD per month ...

Good value for money The service is good value for money and for the most part books are managed promptly. There are busy seasons when I'd like to see a faster turnaround, so that's an area that could improve. The team is easy to work with and make themselves available for calls which is particularly helpful for a new entrepreneur so I don't have to completely rely on messages but can speak to an actual person and ask questions. I would recommend Bench to small businesses and new entrepreneurs in particular. You get value for money.