Disappointing Experience with Lumin Skincare Products I recently tried several products from Lumin and I must say that I was underwhelmed by their quality. The facial scrub lacked the effectiveness I've experienced with similar products from other brands, failing to cleanse as deeply as I had hoped. Additionally, the moisturizer did not meet my expectations; it only provided superficial hydration and left my skin wanting more. The eye cream also fell short, as I saw no significant improvement or reduction in the dark circles under my eyes. Furthermore, the shipping costs were exorbitant, and the delivery times were incredibly long. Due to the delays in shipment, I was forced to purchase alternative products to fill the gap. Another downside was the packaging, which was not only bulky but also contained an excessive amount of plastic. Overall, my experience with Lumin products was disappointing, and I would hesitate to recommend them based on these factors.

Extraordinary Experience: Lumin Extra Strength Moisturizer Review Lumin is simply exceptional. Since I discovered their Extra Strength Moisturizer, my skin has never been the same. The texture is sublime and keeps my face hydrated until night. But what really blew me away was their customer service. I had a problem with shipping and to my surprise, in just two emails, the after-sales team resolved it kindly and quickly. This level of customer service has only reinforced my love for the brand. Lumin not only offers high quality products, but also provides exceptional customer service that makes you feel valued as a customer. I am completely delighted with the brand.

Refund received Offered a trial product and paid postage. 2 weeks later got and email confirming an order I didn't make! charged £65 for a whole selection of creams and scrubs I didn't order. products to be returned and then pay postage for a return. Refund received.

Excellent customer service 1. Lumin makes great skincare products 2. They have excellent customer service 3. If you have an issue of any kind with their services or products they will diligently work to fix it. Turning you from a frowning customer into an ear-to-ear smiling one.

Deceiving subscription plan While Lumin makes quality products, I found the trial to subscription process to be misleading. There’s zero communication until they process your order, and at that point you’re told it’s too late to pause or cancel the order.