Horrible Customer Service Imagine you want to reset a password (@t-online.de), but you can't because the email never hits your inbox. (Possibly due to blacklist or bad configuration). This is a critical issue when customers don't receive invoices or login-related emails. The support team has absolutely no idea and is not helpful at all.

Angel was very helpful Angel was very helpful! She kindly explained things to me and helped get things going for resolving my issue with Google Workspace

Title: Exceptional Service and Inclusive & Empathetic Support from Name.com I recently had the pleasure of experiencing exceptional service from Name.com for domain name registration on the World Wide Web. Not only did they deliver on their promise of efficiency and reliability, but they also demonstrated a level of empathy and support that truly sets them apart. My interaction with Ryan Clarey, Director of Customer Solutions, was nothing short of remarkable. Despite being halfway across the world in Mumbai, Maharashtra, India, I felt as though my concerns were given the utmost attention. In my email detailing my journey of living with Cerebral Palsy and my dedication to empowering differently-abled individuals across India and beyond, I received a positive response from Ryan within an astounding 12 hours. Ryan's commitment to providing a lifetime of service to our cause speaks volumes about Name.com's dedication to supporting initiatives that aim to make a positive impact on communities. It's reassuring to know that there are companies like Name.com that not only excel in their services but also prioritize empathy and inclusivity in their interactions with customers. I wholeheartedly recommend Name.com to anyone in need of domain registration services. Their professionalism, efficiency, and above all, their genuine care for their customers, make them an invaluable partner in any endeavor. Thank you, Ryan Clarey, and the entire team at Name.com, for your outstanding support and for making a difference in the lives of individuals like myself.

Vince was great, process needs work though Vince was very helpful and took care of the problem right away as opposed to having to wait for the usual up to 24 hours. I would suggest changes be made to the system to avoid this problem though. I got tied up and didn't renew my cert before it expired. Once that happens there doesn't appear to be any way to renew it and if you try to get a new one it won't let you do so on the same domain because the old one is expired. Seems silly to be that way, even if expired, you should be able to renew without having to contact support.

Clear and direct information without… Clear and direct information without much technical jargon, at least for the questions I asked. Really helpful.