Frustrating experience & cancelled account After detailing exactly what I wanted to achieve, and being told that the target account would be suitable, I signed up. The bad: After writing a clear and precise email for migration, I was frustrated by the agents asking me for information clearly contained in my first contact message. A dozen exchanges later, and it is clear the agents (pleural) are not reading anything past what they're expecting to read. I was finally told the target account wouldn't work, and that I should be signing up for a different (reseller) account worth considerably more $. The good: At this point, after spending most of the day in frustration, I asked for a refund and account cancellation and my request was honoured immediately. In summary: the agents were not reading the full message, and their responses lacked clarity or even basic communication at times. My experience left me quite frustrated, but I appreciated that my request to cancel my account and refund my money was honoured immediately.

Your service was very fast Your service was very fast, payments are collected and once paid I received a receipt of payment immediately.

Don't miss verifying your email! My services were laid down, domain paid by me showed a plain landing page which looks like it is for sale, websites hosted not available - this all without any notifications! It came out that I forgot to verify my email, though while registering the account and setting up everything worked fine.

I love orange host Good experience overall for a total beginner. No serious problems, you just need to do some tweaks in the security of your website first to make Google trust you. I'm sure if I asked them for help, they would do it for me, because they are one of the most friendly and helpful customer service in the world.

1) After a year of having my website… 1) After a year of having my website they decided to take it down (without telling me) because i had not verified my email address. 2) on renewal this year i was prompted to pay before 1st April which i did, then on the 1st they took an auto payment, so now it is paid twice and no attempt to return the overpayment !