0 starts 0 starts. The scooters don't work, you have to preload money Into their app 1st, before use. The other companies that offer the same service don't do this. Requested a refund and now the want me to send them ID's and all kinds of stuff. I paid for 2 broken scooters

Zero stars Zero stars. Wife and I used 2 scooters same time. No issues with hers. Mine. Wouldn't start after pushing off. 5 mins later, it "magically" started working. Both ended on the app, it asked for a picture of the locked scooter. App said it was fully ended, showed charges around $8 each. 2hrs later, there's another extra charge for $50.01. it attempted to charge same amount 3 more times. Which were declined by my bank, and they called me for the alert. I didn't authorize any more billing, and I was done. Used in DC area. Bank was nice and refused the payments, and gave me my money back, except for the $8 that was correct. Tried to contact Helbiz, no response. This is unacceptable business practice.

Beware of the “day pass” Beware of the “day pass”! Apparently it is only for four separate 30 minute rides. We rode for 61 minutes so only the first 30 minutes was covered under the $9.99 day pass fee and we were charged for the other 31 minutes. When we contacted support they told us there was nothing they could do and we should have ended our ride at 30 minutes and started a new one. How does that make sense???

Best project of 2018. Helbiz project is the best project of 2018 according to my view. The project idea is incredible, the team is also professional and reputable. Helbiz car lock demo image is already released and beta testing within this June. The first Helbiz car will be brought in public even where people can even test it with Helbiz P2P application. HelbizPay may also in action soon. P2P application launching is in this July in LA, US. I would like to recommend this project to anyone without a second thought. Love Helbiz!

Very unhelpful Very unhelpful, I was overcharged and there was nothing they can do about it other than give me a coupon. Do not use this scooter company, I’d kick them all down if it wasn’t illegal.