TX Auto Group

5803 Richmond Avenue, 77057, Houston, United States
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3.65
Based on 20 Reviews

5

65.00%

4

0.00%

3

0.00%

2

5.00%

1

30.00%
About TX Auto Group

The team here at TX Auto Group is dedicated to providing a great selection of new and used cars as well as offering the best level of customer service in the automobile industry. Thanks to years of extensive car buying/selling experience, we pursue quality used and new vehicles that are hand-picked from trusted sources. Why buy your future car from TX Auto Group? One simple price upfront, extra competitive financing options, and many different extended warranty options starting at a very low cost. Also, our reviews speak for themselves. We offer airport pick-up, competitive financing options, free CarFax Reports, Car Shipping nationwide, Extended Warranty plans, and so much more!

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Aria V
GB

Easy experience from start to finish walked into a nice showroom with cars parked and friendly staff who helped me get into the car I wanted as fast as possible - shout out to Zad and the finance team for making this process as smooth as possible.

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Alex Gaulin
GB

I bought my car from out of state and… I bought my car from out of state and Yaz and Joe were helping throughout the entire process. Definitely recommend 100%.

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Mo
GB

It’s a great experience purchased from… It’s a great experience purchased from Yaz and he did the best car deal for me.

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Candice Lindler
GB

Blatantly lied about repairs! I purchased a range rover four months ago from Texas Auto Group. When I initially inquired about the vehicle, I was told it had been an accident, and at this point had hesitations about purchasing. I was, however, told by Al that the vehicle has been thoroughly inspected, completely repaired and in his exact words was like brand new. I explained that if they were able to offer a quality warranty, that would proceed with the purchase. The vehicle was over priced, even for a vehicle that had not been in an accident, but I did really like the vehicle and in fairness, it was extremely clean and nice. Four months into having the vehicle I had to take it in for repairs. At this time I was given a bill of $11,000, of which my warranty only covered $4000. The mechanic stated that these were definitely not new damages, and it appeared that these were repairs not made when the car had been in an accident. I spoke with the warranty company, who directed me to contact the car lot, as the particular damages were considered, wear and tear. They also agreed that there was no way that this damage could have been done within the four months that I had the vehicle. I called and spoke with Diego, who identified himself as a customer service manager. After several days, he informed me that there was nothing that they could do and that I needed to file this under my warranty. I explained to him that the damages were not covered, and that I was told by the warranty company that the car lot was the one liable for the damages, as these were repairs, not made initially, as I had been told. I explain to him how Al had specifically told me that the car was “ like brand new” and have been completely repaired. His response was, well I didn’t sell you the car. I can’t think of a more unprofessional response that a customer service manager could have. To take advantage of customers and blatantly lie in this way, and then to pass the buck to someone else, rather than making things right, was absolutely disgusting business practices to me. Diego was extremely rude and began to talk over me when I asked to speak with a supervisor. He refused to transfer me and told me that I would need to call back. I have called back twice now and left messages and have yet to get a call back, this was several days ago

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Tim
GB

I bought a car on 2/14 and have yet to… I bought a car on 2/14 and have yet to receive the title. I have called and emailed, told someone would call me and nothing. Lastly, I have been waiting in the plates, nothing. I finally called and was told I need to drive back three hours to get it. I offered to pay the fedex fee and I was told no. I am concerned. TXAutoGroup. If you read this, reach out to me. You have my information. I bought a 2019 Camry with cash , paid in full that day. I need the title and tag.

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