The entire process was smooth The entire process was smooth. I received an offer over the phone and within 2 days, my car was picked up and they handed me a check on the spot. Couldn't be more pleased from start to finish. I will recommend Cash Auto Salvage to others!

In Houston In Houston, TX, the Green Towing Company handled the sale. They offered $500.00 sight unseen for a great running 2000 Mercury Grand Marquis. The wrecker driver came and took pics of the under carriage then called the office who tried to to talk me into $300.00 due to a non-factory catalytic converter. I called them out on bull, that the car had never failed an inspection, that it was the original. I closed the door on the driver who told me to wait, and offered 400. I said 475, and they bought it. What a scam.

Not recommend for their selfish dishonest and disappointing business practice which is focused mostly on serving themselves. While they will take your car away, unless you expect them to do it for free it won’t feel like a good deal for you as a client. I only recommend this to someone with absolutely no other options. The tiny bit of compensation won’t cover the cost of the car but just cover having to deal with the ridiculous staff and pathetic technology involved in the process. I wouldn’t touch this company with a ten foot pole again. I feel harshly burned after dealing with them and it’s not going to be something which can be solved with a fake verbal apology. I want to see change and more compensation to change my mind. They might argue but they would have to be lying to make a good point in areas of how dealing with them is beneficial to their clients in any way other than the removal of their cars considering there’s no satisfactory compensation or friendly and available customer service offered and flip flop about pricing due to poor forms once they get there. The only thing they accomplished as expected was taking the car. The form is so bad and inaccurate that most people only walk away with half of their original offer. Which wasn’t much to begin with. This company is in this to make the most money possible without care in how it’s done or who it hurts in the process. I don’t feel served as a customer. I feel taken advantage of by this company. I feel slighted. I feel disappointed and dismayed. I feel less faith in humanity after dealing with this greedy selfish company and it’s just a shame that they get away with taking advantage of people they are supposed to serve. They shouldn’t use robots to communicate with people. They shouldn’t use the people who tow as go betweens between them and the client in communicating the price. They should directly communicate with the client about the price and have better ways for doing so. They should improve their form and customer service mindset and communication. They should be fair in the pricing and more honest in their business practice. Everything other than getting the car towed should be improved and seriously looked at by them to see who’s benefitting from dealing with them. Good business practice is making things mutually beneficial and not lopsided in who gets served. If anything it should be the client who walks away grateful for being served. Instead we are just disappointed and dismayed, maltreated and overcome with regret. It’s a shame doing business with you.

A Positive Experience … The key to this entire experience was the way they communicated with me it was done professionally. My appointment was from 11 AM - 3 PM. I received a call from the towing company that day at 9:52 AM letting me know they would be arriving in 10 to 20 minutes which was no problem. The tow truck driver was patient, courteous, and professional. I would refer this company to my family, friends, and co-workers, and I was quite pleased.

Great Operation! Arrangements for the pickup of my vehicle were done easily online, scheduled for the next day and completed well within the timeframe setup. Oh, and the payoff was made on-the-spot!