Extremely satisfied with my son's bike Extremely satisfied with my son's bike, cant wait till I need an upgrade, will highly consider purchasing my next bike here at Topos. Customer service was great, arrived before the estimated arrival. This is an outstanding place to purchase your biking needs amazing selection of knarly bikes and gear! Thanks very much Topos team for making this a great purchase experience, my little man is shredding the trails and loving his new GT. Sincerely, Chad B.

Happy customer I ordered on a Thursday evening, order shipped on the following Wednesday (they say 1-3 business days to ship) and received order on the following Tuesday via UPS ground. I’m in NJ. They emailed me that it was out for delivery and again when it was delivered. Items (handlebar bag and feedbag) were well packed and I’m very happy with them.

They collected my money at the point of… They collected my money at the point of purchase. With no updates on the bike's status I hunted down and contacted support to see where it was in the process. I was then told that my bike was overstocked and they would refund my money. This cost me the opportunity to get the same bike from a different vendor and kept my wallet lighter with nothing in return for it for over a week. I do understand that these are tough times, but I should have been contacted and refunded long before I made my exploratory phone call.

Was super excited to get my bike Was super excited to get my bike. I understand the delayed shipping due to covid but the customer service was non existent. Emailed 4-5 times and finally over a week later I got shipping confirmation. Bike came in expected shape and was exactly what I was looking for. The only reason I reviewed so low was because customer service should be a top priority when running a business.

First and last purchase from Topos Outdoors I bought a bike revived my order confirmation and waited about a week to receive the shipping info as well. Since I never received the shipping info I emailed support to find out when I can expect my bike to arrive. It was then that let me know that bike was actually out of stock and they will not be getting anymore. I’m frustrated that I had to reach out to them to learn this information and by the time I found out the bike was also no longer available on all the other sites that I could’ve purchased from. I expressed my disappointment and received no reply.