The delivery process leaves a little… The delivery process leaves a little bit to be desired my driveway has a moderate grade up and because of this my delivery was left at the end of the driveway and partially on the sidewalk. This required me to un pack on my sidewalk and move each piece up to my garage myself up the same grade the driver was unwilling to drive up. Also I ordered the motorcycle attachment and that did not come with my order.

I bought anchors and a lift through … I bought anchors and a lift through eBay. Both showed to be in stock. When neither item showed to have shipped 5 days later, I emailed the company. That's when I was notified that the lift was in back order for another 5 weeks. The anchors dis ship out 8 days after I ordered and paid, but they did not have bolts. I emailed the company asking why there were no bolts for anchors. I have not heard back from MaxJax yet.

8 days late shipping and counting I ordered the MaxJax 3 weeks ago. I was contacted and informed one part was on back order, and the unit would ship in two weeks. I haven't heard a thing since then (8 days past the promised ship date), except numerous reminders to rate my experience.

Bad customer service Purchased in 2013. Lifts unevenly, shakes like crazy when almost to the top, terrible customer service. Cylinder bolts broke when bleeding, had to extract - small tiny replacement bolts w/ washer costs 15$ each and company would not even spring for overnight shipping. Two bolts cost me over 40$ for fedex ground shipping. Terribly disappointed with this company~

Ordered online with a 15% off coupon… Ordered online with a 15% off coupon code and they called and said they could not honor their own coupon code that worked in the website.