Beware the small print! Beware the small print! When collecting the car, suddenly found that there where a whole bunch of additional charges from the rental company, all disclaimed by the booking site in the depths of the terms and conditions. Clearly the prices being advertised and confirmed are false and misleading. Will make sure to avoid them in the future.

STAY AWAY STAY AWAY. I booked a car for 27/12/19 MCO. with free cancellation to 48 pre hire date. Cancelled 72 hours pre hire through medical emergency, NO REFUND AS OF 29 DAYS. All telephone numbers for multiple countries are un answered, no person to contact for refund, Please take my word, and pay a little more to use a direct company or a reputable car hire company. John Cassidy Drogheda Ireland.

Avoid!!! We made a reservation and decided to cancel a few days later. After multiple phone calls and emails, we still have not heard back from them regarding our cancellation, even though it clearly states on their website that cancellation is free. The call centre has no escalation process and no contacts for anyone in head office. Extremely disappointed and frustrated with the lack of communication and accountability.

I'd prefer to give zero stars I'd prefer to give zero stars. Either this company has changed hands and gone from a company with all 5 star reviews (all pre-2019) or as someone suggested earlier all the good reviews are made up.....this is what I think as there are only replies to the fictitious five star reviews. I had the worst experience ever in hiring a car through auto rentals with whom I only took out basic insurance cover that was supposed to be included as I always arrange my own Annual worldwide comprehensive car hire insurance through Questor. When I arrived at Tel Aviv I was told by Avis their was no basic insurance and I would have to pay for this. I tried contacting AutoRentals but there was no telephone number and no email provided with my confirmation. After arguing with Avis for nearly two hours I gave in and the cost of adding insurance was almost as much as I paid for the car. Avis were no better as they tried to palm me off with the smallest car and when I complained they gave me another bigger car which was dirty and the fuel guage only showed 3/4 full - they said this was because there was a fault with the guage but when I filled up I found this was a lie! On my return I managed to find a contact email address for AutoRentals but up to now they have not replied. I won't be holding my breath.

Ripped off - avoid completely. I'll spare you my rant and simply say that these people are to be avoided at all costs. Repeat: DO NOT book with them. Shame on Skyscanner.net for including them on their panel.