Bait and Switch; Luxury Bus Equals Hardly Functioning I rented a 56 passenger "Luxury Coach" for a day trip from Indianapolis to Lexington, KY for a work event at the horse races. There was poor customer service leading up to the trip but that is the least of the problems we experienced. When the bus arrived, it was immediately clear we got a bait and switch vehicle. The bus itself was at least 10-15 years old and it had nearly 600,000 miles on it. The list of issues is rather long: bathroom light did not work, bathroom was incredible dirty, the AC vents did not work on 1/2 of the bus, the audio did not work for the radio/DVD player, and there was a lingering smell like an old house. Worst of all, the engine on the bus began to fail on the ride home, so instead of a 3 hour trip, it took nearly 5 hours because the engine couldn't get passed 50 mph! (In some cases we were stuck at 25mph!!) I informed the company and received no response from them. The only reason they are receiving 2 stars is because the driver was as nice as he could be in the circumstances. It was not his fault; this company is a sham.

Excellet service! HighlyRecommended! Excellent transportation company! Polite, reliable, and efficient!!!

Amazing Service!! My family and I use this company for 6 year now, and we'll never call anyone else! I'll describe only our latest experience: We were so tired after "endless" 14 hour flight, and we couldn't wait to get home asap. We had a reservation with Seattle Best Limo, so we called them, and our car was there literally in a minute!! That was a mood setting service with a real professionals! Alex the driver, customer service people, great car - we had a happy ride home. As always! (BTW, over the years, I've recommended Seattle Best Limo to everyone I know :) Thank you guys and God bless you!!

You deserve 10 stars for my Birthday… You deserve 10 stars for my Birthday Road Show!! Fantastic service!!! And my ride to the airport the next day was so much fun! You've made my day!!! Thank you so much Royal Coach!! I always recommend you to everyone I know/

Great customer service, amazing vehicles and awesome drivers! We have used this company for our corporate events at Kucumber Skin Lounge and loved it! They offer variety of options to best help us with our needs, drivers were always on time and vehicles were always in top condition for our teams. We loved their customer service and will use it again and again for all our company's needs! Very much recommend it for any corporation looking for transport to support their events and/or traveling arrangements. As a bonus, their dispatchers are very personable and have a great sense of humor to help navigate through all our needs. Give them a call and see for yourself - easy, convenient and very professional!