T. AE.
GBCustomer service is TERRIBLE Customer service is TERRIBLE! I've been contacting them for over a week regarding my order (which is a week late with no updates) they send me an email stating the order is delayed. I paid for the expedited shipping to have the order before a trip to no avail. I like their products but, for the horrible customer service I'll be taking my business to Warp9 in the future, even if it is a bit more expensive. At least I'll have my orders delivered on time and they are responsive to inquiries.
Nick MC
GBI wouldn’t come back. Customer service is absolutely nonexistent. All they send are automated emails and shipping time is not true to their website. Will be at least a month after they say.. I ordered my custom warp9s at the same time, and they have been on my bike for months now
Carl Smith
GBAmazing customer service There was a slight delay with delivery but they rectified the issue and kept me updated and offered a discount on my next order. Amazing customer service 😎
Jacob
DKI purchased a rear sprocket February 3 I purchased a rear sprocket February 3. Today april 11, and still haven't received the sprocket. Last update was march 22, " processing components "
Alex
DEVery disappointing Very disappointing, They had issues With the payment and didnt shipped my Order till the Money was on their Account. First they said i had to Pay again but i said no because the Money got Away From my Bank without problems. Customer Support told me That they will Start proceeding my Order if i send a Proof of payment. I did, but they waited any way Till they had the Money. That Took 3 Weeks. Told them to change something in the Order, they Said its no Problem but i Must Take a peg Spacer because they dont refund Money. Order Came without the change That i wanted. Product Quality is ok. The Answer they gave here is simply a LIE. Thats NOT TRUE. I did never recieved that E-Mail or the right Product.