SS 396 has at least one great employee SS 396 has at least one great employee. Caitlyn Padaigas. I've talked to several companies about an extremely difficult to find body parts for my El Camino. They all dismissed me as soon as they ran into difficulties even identifying the parts. Caitlyn stepped up and spent the necessary time to insure I was getting exactly what I wanted. SS 396 can thank her for my future business. As a Vietnam veteran, I totally appreciate those who recognize our service to the USA. Thanks again, Caitlyn. Couldn't have done it without YOU. Steve Fickler Wheat Ridge CO.

Ordered a set of coil springs clearly… Ordered a set of coil springs clearly marked in stock in large green letters after they charged my credit card $180 they sent me an email and said they do not have the springs in stock I would verify that they have the product in stock before you let them take your money

Ground up parts were in stock. Received part of my order, cancelled part of my order due to back ordered status. Parts I received were very good, fit and performed well.

Communication has been terrible Communication has been terrible. I am on my 3rd time requesting a refund They don’t provide tracking numbers for items you order so you spend unnecessary amount of time contacting them to see what is going on Way to many classic car sites to order from that don’t have the headaches this place causes 1st and last time shopper with this group. Overall terrible experience

Customer service is awesome Customer service is awesome. I will always look for the parts I need here first. Even willing to spend a few dollars more if the need be, for the quality and service Ground Up provides. Thank you!