Shipment was in two different packages… Shipment was in two different packages and two different shippers. I wasn t told that . It was very hard to get in touch with anybody. Got 1st package in two days and 2nd package in four days. Shipping was great customer serv ice could be better.. we got everything worked out and that s what counts..

Customer service was difficult to get… Customer service was difficult to get through to and kinda gave me the run around. but as for the product itself, it's exactly what I ordered and I couldn't be happier with it. If Customer service was better you would of gotten the extra star.

This is a GREAT company This is a GREAT company. They shipped fast, parts are solid and of good quality. Prices are a bit lower too than the competition. Can’t go wrong with this company. I will definitely use them again. BTW customer service is great, product shipped very fast. Solid product and solid company. I highly recommend them.

Prompt shipment of aluminum skid plates… Prompt shipment of aluminum skid plates for Tesla Model Y, well packaged, foam cushions at each corner, both pieces arrived in individual cartons at same delivery time. No instructions included. Not all holes lined up, but were workable with a little muscle. Overall quality is very good, proper fitment. Very good value compared with other brands.

Bad Customer Service Been trying for days to contact Elitewill. They will not answer the phone, return voice messages, answer emails or chats. My tow hooks came in missing the bolts/hardware and I cannot install them until I get the rest of the equipment. I am now asking for a return / refund but again they will not response.