The hooks are fantastic The hooks are fantastic, heavy duty, and fit perfectly, but the instructions could have been written in Japanese for all the good they did. Also, I could only use two of the supplied bolts and had to go to the hardware store to get the remaining four.

Prompt shipment of aluminum skid plates… Prompt shipment of aluminum skid plates for Tesla Model Y, well packaged, foam cushions at each corner, both pieces arrived in individual cartons at same delivery time. No instructions included. Not all holes lined up, but were workable with a little muscle. Overall quality is very good, proper fitment. Very good value compared with other brands.

Bad Customer Service Been trying for days to contact Elitewill. They will not answer the phone, return voice messages, answer emails or chats. My tow hooks came in missing the bolts/hardware and I cannot install them until I get the rest of the equipment. I am now asking for a return / refund but again they will not response.

This is a GREAT company This is a GREAT company. They shipped fast, parts are solid and of good quality. Prices are a bit lower too than the competition. Can’t go wrong with this company. I will definitely use them again. BTW customer service is great, product shipped very fast. Solid product and solid company. I highly recommend them.

Excellent product! Excellent product! Received in a very timely manner. The adjustable ladder rack was very easy To install on my enclosed trailer and feels solid and looks great! Just recently hauled all my ladders for work on top and worked awesome!