Left at the airport I was scheduled for a pick-up on a Friday evening 9:55pm but there was bad weather and the flight had to find another place to land until weather cleared. I called from layover airport and was told to call back when I got to the scheduled airport. I did not get to the airport until 2:30 or 3:00 am Saturday and the minute we landed I turned on my phone and called LSW. At first the operator told me the name of my driver and put me on hold. When she finally got back on she said she was sorry but that they could not honor my reservation because of the delay. Others were being picked up by their car services and I was tired and tried calling other services since all were shut down at airport. Finally I recalled I had UBER on my phone and called them. I got picked up within 15 minutes or less. My expectation could be off but I felt they could have been more helpful. I had not eaten since lunch on Friday since I was not expecting the layover (that airport only had a news stand with candy open). So tired and hungry and no way to get home feeling was a bit overwhelming. I was able to turn it around for myself but at 72 I wouldn't necessarily have had the resource to do so, other than wait in the airport until business resumed.

LSW Transportation - World Class Service! LSW is our go to transportation company for all of our meeting needs when we host our conferences in New York. Melissa & Jerry are always on point and on top of all reservations while offering that white-glove service! I would highly recommend this company for any of your group transportation and individual needs. Thanks LSW for always providing the world class service!

Happy Client Have been clients of LSW Chauffeured Transportation for several years for airport and out-of-town trips and service has always been on time and very pleasant.

Highly recommended! These guys can't be beat. When LSW picks up clients at JFK I trust they are taken care of from start to finish. Total professionals with very high standards. Highly recommended!

Driver was great, Office Support Less So Driver was great, arrived on time and drove carefully. I didn't have as much confidence in the person who answered the phone. I am not even sure she said the name of the company when she answered, so I initially wasn't sure I had called the right place.