Prompt replies from Customer service Grateful that my son has never had an accident that would cause the airbag to deploy. At the same time, Customer service has been very responsive to my comments and questions when initiating orders. Very helpful and prompt responses.

I love the product I love the product. I feel much safer riding with my vest. That being said fitting is a small issue. The vest for touring long distance is uncomfortable. It hinders side to side head movement and sometimes rides up. The vest seems to be designed (turtle vest) for a more leaner over sports bike stance. For touring (goldwing GTL Etc.) It becomes very uncomfortable. Ease dont get me wrong I wear it every time. I just feel like the jacket or a redesigned touring version would be better. Again love the product

I crashed recently and broke 9 ribs. I crashed recently and broke 9 ribs, but didn't have a Helite on. I'm sure if I had a Helite on I wouldn't have broken any or fewer ribs. So now I don't ride without it. I don't even notice it when i'm riding. It's become part of the ritual of gearing up.

2+ years with it, still great. I've been using the turtle airbag vest (motorcycle) for 2+ years. I tried it once with friends, and it was great. Then I dropped my motorcycle on my garage ramp. It activated perfectly. (cost me another CO2 cartridge only). I have the high-vis one, and as I ride ant night I like the huge reflective bands. Another rider in the same garage at work apparently had an accident that totaled his bike, but his helite jacket activated and he had no real injuries. so quite nice.

Only reason not to buy is you don't care about your spine / neck... I have both the adventure jacket for colder weather and the vest that I partner with my summer jacket. I NEVER RIDE WITHOUT it. My friend went down on his bike after I badgered him to get a Helite. He had soft tissue damage yet way less than if he had a regular riding jacket. These work. Period. There is no reason except cheapness for not protecting your most valuable asset, your spine and neck. You can live without a limb but its gonna be a life of suckage to live paralyzed. The quality of the jacket is great. I did have to resew the inside of a pocket (I think my pen ripped it, but otherwise its been very durable, warm and water proof. The vest is awesome in the summer with lighter weight jackets.