I ordered LED headlights for my Jeep I ordered LED headlights for my Jeep. However the product has not arrived, ordered almost 3 weeks ago. But, I also order the same product a few months back for my other truck and it work perfectly. Just waiting on parts to arrive. I finally got an updated status on my order. Customer service, tracked down my order. It was lost in shipping. Now pending replacement to be shipped out. Update: Today I received my order. Took 3 days after customer service reshipped my lost order. Tomorrow going to install.

Not using the purchase in the build I’m… Not using the purchase in the build I’m doing. Decided to go another way and needed to return the item. Then was hit with up to 50% restocking fee and obviously not looking to pay that was forced to just eat it. Will definitely check the back end from now on with whoever I purchase from but safe to say will look other directions rather than here

Small problem I recently purchased the combo 1157 front and rear pack for my 2021 Sportster and one of the fronts will not stay seated in the socket while riding. It appears that the one nub that slides and locks into the socket when turned is not long enough to stay engaged so as the bike vibrates it comes loose and goes out. When it does there is no running light or turn signal. Please advise Order #71543 I hope I don't come to regret this purchase. The other 3 lights work fine so I hope that customer support will fix my problem. Update: Customer svc came through and sent replacement fronts which completely solved the issue. Great communication and follow up.

Terrible customer service and poor instructions Terrible product, was not as I thought I had bought. Before buying I was in text conversation but product was not as advertised . customer service does not answer phone and text response just iterating. very poor instructions and no help.

LED Spotlight Purchase I ordered an important part of my gear, a powerful magnetic mount spotlight, for my upcoming road/camping trip to Baja California. The product is high quality and not permanently mounted on my Jeep, which is my daily driver. This combination made it perfect to suit my needs. The purchasing project was smooth and simple via a well designed website. Would buy again from LED Factory Mart.